APPS:Frequently Asked Questions: Difference between revisions

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* [[APPS:How do I enable the BPM Utility|How do I enable the BPM Utility]]
* [[APPS:How do I enable the BPM Utility|How do I enable the BPM Utility]]
* [[APPS:How do I export business processes to another server?|How do I export business processes to another server?]]
* [[APPS:How do I export business processes to another server?|How do I export business processes to another server?]]
* [[APPS:BPM "Progress" button - "The Supportworks record could not be found. Please contact your System Administrator."]]
* [[APPS:BPM export/import xml files are blank]]


===Request Related Features===
===Request Related Features===
* [[APPS:How do I set the number of days before specific call types are closed|How do I set the number of days before specific call types are closed]]
* [[APPS:How do I set the number of days before specific call types are closed|How do I set the number of days before specific call types are closed]]
* [[APPS:How do I control the options in the Action Source and Action Type fields when updating a call|How do I control the options in the Action Source and Action Type fields when updating a call]]#
* [[APPS:How do I control the options in the Action Source and Action Type fields when updating a call|How do I control the options in the Action Source and Action Type fields when updating a call]]
* [[Call Status Values]]
* [[Call Status Values]]
* [[Logging Requests - When choosing the Impact and Urgency the priority is not set, the field on the form remains blank]]


===Incident Management===
===Incident Management===
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* [[APPS:Changing the tab order on the Incident form|Changing the tab order on the Incident form]]
* [[APPS:Changing the tab order on the Incident form|Changing the tab order on the Incident form]]
* [[APPS:Releasing a Locked Call|Releasing a Locked Call]]
* [[APPS:Releasing a Locked Call|Releasing a Locked Call]]
* [[Unlinking issues from a call|Unlinking issues from a call]]


===Problem Management===
===Problem Management===
* [[APPS:Filtering Profiles|Filtering Profiles]]
* [[APPS:Filtering Profiles|Filtering Profiles]]
* [[APPS:Changing the tab order on the Problem form|Changing the tab order on the Problem form]]
* [[APPS:Changing the tab order on the Problem form|Changing the tab order on the Problem form]]
* [[Exporting Call Profiles|Exporting Call Profiles]]
* [[Resolve/Close option disabled|Resolve/Close option disabled]]
===Task Management===
* [[Defining Predecessor Tasks|Defining Predecessor Tasks]]


===Change Management===
===Change Management===
* [[Change Request Approvals ]] - ITSM x.x | ([https://community.hornbill.com/topic/12031-change-request-waiting-on-approvals-options/ Forum thread]) - ITSM x.x
* [[Change Request Approvals ]] - ITSM x.x | ([https://community.hornbill.com/topic/12031-change-request-waiting-on-approvals-options/ Forum thread]) - ITSM x.x
===Change Proposals===
* [[Searching for Change Proposals|Searching for Change Proposals]]


===General Configuration===
===General Configuration===
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* [[Mutlticlips: What are they? ]] - ITSM x.x
* [[Mutlticlips: What are they? ]] - ITSM x.x
* [[How to Create MultiClips ]] - ITSM x.x
* [[How to Create MultiClips ]] - ITSM x.x
* [[On Hold Notifications ]] - ITSM x.x
* [[FAQ:How to Delete all Supportworks ITHD Call Data|How to Delete all Supportworks ITHD Call Data]] | ([http://forums.hornbill.com/index.php?showtopic=23 Forum thread])
* [[FAQ:How to Delete all Supportworks ITHD Call Data|How to Delete all Supportworks ITHD Call Data]] | ([http://forums.hornbill.com/index.php?showtopic=23 Forum thread])
* [[FAQ:How to configure CTI (Computer Telephone Integration)]]
* [[FAQ:Status and CMDB Status not updating through Staging]]
* [[Customising the List of Fields Available in the ServiceDesk View]]


===Customisation===
===Customisation===
* [[Restricting Access to Forms ]] - ITSM x.x | ([https://community.hornbill.com/topic/11994-new-form-visibility/ Forum thread]) - ITSM x.x
* [[Restricting Access to Forms ]] - ITSM x.x | ([https://community.hornbill.com/topic/11994-new-form-visibility/ Forum thread]) - ITSM x.x
* [[Database Entity Views ]] - ITSM x.x | ([https://community.hornbill.com/topic/11832-effect-of-removal-of-database-entity-views/ Forum thread]) - ITSM x.x
* [[Creating New Database Entity Views ]] - ITSM x.x | ([https://community.hornbill.com/topic/11832-effect-of-removal-of-database-entity-views/ Forum thread]) - ITSM x.x


===Knowledgebase===
===Knowledgebase===
* [[FAQ:Knowledgebase Search Function|Knowledgebase Search Function]] - ITSM 4.x
* [[FAQ:Knowledgebase Search Function|Knowledgebase Search Function]] - ITSM 4.x
* [[KB Document form not closing when successfully created]] - ITSM 4.x
===VPME===
* [[FAQ:Controlling the Maximum Number of Records Processed by a VPME Query Node|Controlling the Maximum Number of Records Processed by a VPME Query Node]] - ITSM x.x
===Javascript===
*[[FAQ:How to retrieve the Third Party Contract from the Pick Analyst dialog]] SW 7.6.x
=== Management and Information Reports ===
* [[FAQ:Reports Not Exporting|Reports Not Exporting]] - ITSM 4.x


=== Self Service ===
* [[FAQ:Self Service Redirect to HTTPS|Self Service Redirect to HTTPS]] - ITSM 4.x
* [[FAQ:Self-service portal not responding to login/authentication|Self-service portal not responding to login/authentication]] - all ITSM
* [[Creating a Selfservice Wizard]] - ITSM 4.x


===Potential Migration to v8 Issues===
=== Data Dictionary ===
* [[FAQ:ssl_request log has grown too a large size in Supportworks 8|ssl_request log has grown too a large size in Supportworks 8 ]] - ITSM 4.x
* [[FAQ:Data Dictionary in Use|Data Dictionary in Use]] - all ITSMs

Latest revision as of 13:10, 31 August 2018

Business Process Manager

Request Related Features

Incident Management

Problem Management

Task Management

Change Management

Change Proposals

General Configuration

Customisation

Knowledgebase

VPME

Javascript

Management and Information Reports

Self Service

Data Dictionary

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