APPS:BPM export/import xml files are blank

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Firstly, make sure the DSN details in the BPM utility and the Database tab of the server configuration utility match.

If they do match and this issue persists, try:

In the file:

<Supportworks Server>\html\clisupp\_bpmutil\<dd_name>\php\helpers\helpers.php


$get_table_columns="DESC ".$table;


$get_table_columns="DESC " . $table . ";";

Once the above changes have been made the problem should be corrected. There should be no need to restart any services after carrying out the above.