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- 17:28, 24 March 2016 diff hist 0 Unlocking Locked Messages in Inbox
- 17:28, 24 March 2016 diff hist +608 N Unlocking Locked Messages in Inbox Created page with "TO UNLOCK MESSAGES STOP swSQLServer and Related Services Run the Interactive SQL utility on the Supportworks Server and type the following: use sw_messagestore; updat..."
- 17:26, 24 March 2016 diff hist +40 Email
- 17:05, 24 March 2016 diff hist -1 Resetting Email folder counter in the Supportworks Client current
- 17:04, 24 March 2016 diff hist +27 Resetting Email folder counter in the Supportworks Client
- 17:04, 24 March 2016 diff hist +462 N Resetting Email folder counter in the Supportworks Client Created page with "Please fallow the below guide in order to reset the mail folder counter. 1..Edit the following file. C: /Program Files/Hornbill/Supportworks server/conf/SwServerService..."
- 17:03, 24 March 2016 diff hist +63 Email
- 17:01, 24 March 2016 diff hist +3 Bank holiday exclusions, how to set these up? current
- 17:01, 24 March 2016 diff hist +2 Bank holiday exclusions, how to set these up?
- 17:01, 24 March 2016 diff hist +2 Bank holiday exclusions, how to set these up?
- 17:00, 24 March 2016 diff hist +592 N Bank holiday exclusions, how to set these up? Created page with " If you have not yet gone live and your SLA's are not yet fully defined the best option to ensure that your SLA holiday exclusions are in place would be to set them from the H..."
- 16:56, 24 March 2016 diff hist +51 Regional Settings current
- 15:48, 5 February 2016 diff hist +1,089 N Managing Email Settings in Supportworks Created page with "Email settings are managed in the Supportworks Server Configuration tool located on the SW Server. Mailboxes are configured on the System Mailboxes tab. It is always worth exp..." current
- 15:46, 5 February 2016 diff hist +45 Email
- 15:45, 5 February 2016 diff hist +15 ESP:Frequently Asked Questions
- 15:41, 5 February 2016 diff hist -1 APPS:Releasing a Locked Call
- 15:41, 5 February 2016 diff hist -1 APPS:Releasing a Locked Call
- 15:40, 5 February 2016 diff hist +78 APPS:Releasing a Locked Call
- 15:39, 5 February 2016 diff hist +1,000 N APPS:Releasing a Locked Call Created page with "When a call is accessed or an action is taking place, the call is locked to give the user exclusive write access. However if a client has an inactivity timeout or experiences ..."
- 15:36, 5 February 2016 diff hist 0 APPS:Incident Management current
- 15:36, 5 February 2016 diff hist +59 APPS:Incident Management
- 15:28, 5 February 2016 diff hist -1 Copying Email Templates Between Shared Mailboxes
- 15:27, 5 February 2016 diff hist -2 Copying Email Templates Between Shared Mailboxes
- 15:27, 5 February 2016 diff hist +23 Copying Email Templates Between Shared Mailboxes
- 15:27, 5 February 2016 diff hist -10 Copying Email Templates Between Shared Mailboxes
- 15:26, 5 February 2016 diff hist +454 N Copying Email Templates Between Shared Mailboxes Created page with "If you wish to copy email templates from an existing shared mailbox to a newly created one please carry out the following: <On the Supportworks server > open the Interactive..."
- 15:23, 5 February 2016 diff hist +54 Email
- 17:36, 7 January 2016 diff hist +83 N CORE:Video Tutorials Created page with "* [https://www.youtube.com/watch?v=w-L3nGZh1WA Minimum Number of Characters search]" current
- 17:35, 7 January 2016 diff hist +43 Main Page
- 17:31, 7 January 2016 diff hist +42 CORE:Database
- 17:30, 7 January 2016 diff hist +45 N Minimum Number of Characters search Created page with "[https://www.youtube.com/watch?v=w-L3nGZh1WA]" current
- 16:54, 7 January 2016 diff hist +42 CORE:Database
- 16:48, 29 December 2015 diff hist +113 Archiving Call/Mail Attachments and Mail Data current
- 16:18, 20 August 2015 diff hist +17 Maximum number of licences has been reached message current
- 16:18, 20 August 2015 diff hist +224 Maximum number of licences has been reached message
- 16:16, 20 August 2015 diff hist +1 Maximum number of licences has been reached message
- 16:15, 20 August 2015 diff hist +369 Maximum number of licences has been reached message
- 16:09, 20 August 2015 diff hist -126 Licensing Issues Resulting from System ID Changes →Change of CPU (Flags) current
- 15:33, 20 August 2015 diff hist 0 Archiving e-mails current
- 15:32, 20 August 2015 diff hist 0 Archiving e-mails
- 15:28, 20 August 2015 diff hist +1 Email and Supportworks →Summary current
- 15:28, 20 August 2015 diff hist -2 Email and Supportworks →Summary
- 15:27, 20 August 2015 diff hist +2 Email and Supportworks →Recommendation
- 15:26, 20 August 2015 diff hist +6 Email and Supportworks →Recommendation
- 15:26, 20 August 2015 diff hist +382 Email and Supportworks
- 14:41, 20 August 2015 diff hist +27 Database Migration using the Database Migration Wizard →Performing data migration using the Supportworks ODBC Data Import wizard current
- 14:37, 20 August 2015 diff hist +95 Database Migration using the Database Migration Wizard →Performing data migration using the Supportworks ODBC Data Import wizard
- 13:52, 20 August 2015 diff hist -72 How to Run a Batch Update of All Customer Records for Web Access current
- 13:49, 20 August 2015 diff hist +163 Increasing the Maximum Size of the Analyst E-Mail Address Field current
- 13:25, 20 August 2015 diff hist -51 FAQ:Configure AutoResponder to Log an ITSM call current
- 13:24, 20 August 2015 diff hist -1 FAQ:Configure AutoResponder to Log an ITSM call
- 13:24, 20 August 2015 diff hist +199 FAQ:Configure AutoResponder to Log an ITSM call
- 14:10, 17 July 2015 diff hist -1 APPS:Changing the tab order on the Problem form current
- 14:09, 17 July 2015 diff hist +835 N APPS:Changing the tab order on the Problem form Created page with "{{Template:Basic Cover |title=Changing the Tab Order on the Problem Form |type=QUICK |htl=Y }} Open the Incident form and invoke the Form Designer from the Tools menu on the ..."
- 14:09, 17 July 2015 diff hist +97 APPS:Problem Management current
- 14:08, 17 July 2015 diff hist +6 APPS:Changing the tab order on the Incident form current
- 14:08, 17 July 2015 diff hist +830 N APPS:Changing the tab order on the Incident form Created page with "{{Template:Basic Cover |title=Changing the Tab Order on the Incident Form |type=QUICK |htl=Y }} Open the Incident form and invoke the Form Designer from the Tools menu on the..."
- 14:06, 17 July 2015 diff hist +99 APPS:Incident Management
- 13:57, 17 July 2015 diff hist -2 APPS:Popup Messages on Customer Selection current
- 13:57, 17 July 2015 diff hist -2 APPS:Popup Messages on Customer Selection
- 13:56, 17 July 2015 diff hist +1 APPS:Popup Messages on Customer Selection
- 13:56, 17 July 2015 diff hist +624 N APPS:Popup Messages on Customer Selection Created page with "{{Template:Basic Cover |title=Popup Messages on Customer Selection |type=QUICK |htl=Y }} In order to alert an analyst of any aspect you may add !P<icon>:<text of message> in..."
- 13:54, 17 July 2015 diff hist +85 APPS:Incident Management
- 13:47, 17 July 2015 diff hist +47 APPS:Problem Management
- 13:46, 17 July 2015 diff hist +48 N APPS:Problem Management Created page with "* Filtering Profiles"
- 12:15, 17 July 2015 diff hist +50 APPS:Quick Questions current
- 12:14, 17 July 2015 diff hist +1,022 N APPS:Filtering Profiles Created page with "{{Template:Basic Cover |title=Call Routing on Logging |type=QUICK |htl=Y }} If you would like to hide certain profile codes from analysts then please follow the below guide: ..." current
- 12:12, 17 July 2015 diff hist +49 APPS:Incident Management
- 12:07, 17 July 2015 diff hist -2 APPS:Email Notification on Call Assignment current
- 12:07, 17 July 2015 diff hist +4 APPS:Email Notification on Call Assignment
- 12:06, 17 July 2015 diff hist +785 N APPS:Email Notification on Call Assignment Created page with "{{Template:Basic Cover |title=Call Routing on Logging |type=QUICK |htl=Y }} Supportworks may be configured to send out an email to an analyst whenever a call is assigned to th..."
- 12:04, 17 July 2015 diff hist +87 APPS:Incident Management
- 10:56, 17 July 2015 diff hist +772 N APPS:How do I export business processes to another server? Created page with "{{Template:Basic Cover |title=How do I export business processes to another server? |type=QUICK |htl=Y }} Available in ITSM 3.4.5 and above There is a button that says 'BPM U..." current
- 10:53, 17 July 2015 diff hist +119 APPS:Business Process Manager current
- 13:29, 16 July 2015 diff hist -57 FAQ:How to Delete all Supportworks ITSM Call Data
- 14:01, 10 July 2015 diff hist -43 When using Firefox, Single Sign On doesn't work current
- 12:58, 10 July 2015 diff hist -59 ESP Quick Questions current
- 12:38, 10 July 2015 diff hist +54 N The Apache Server Created page with "*Unable to start SwHTTPServer due to port conflict" current
- 12:38, 10 July 2015 diff hist -59 Core Quick Questions current
- 12:38, 10 July 2015 diff hist +76 N The My SQL Database Created page with "*Causes of Database table corruption *Repairing a Corrupt Index File" current
- 12:38, 10 July 2015 diff hist -76 Core Quick Questions
- 12:37, 10 July 2015 diff hist +51 Core Quick Questions
- 12:35, 10 July 2015 diff hist +520 N Call Routing on Logging Created page with "In order to move an Incident on logging to a particular group or analyst you would need to carry out the following: 1..Go to File > Manage settings > Process settings > Inci..."
- 12:26, 10 July 2015 diff hist +29 N Incident Management Created page with "* Call Routing on Logging"
- 12:26, 10 July 2015 diff hist +47 APPS:Quick Questions
- 12:20, 10 July 2015 diff hist +4 When using Firefox, Single Sign On doesn't work
- 12:19, 10 July 2015 diff hist -5 When using Firefox, Single Sign On doesn't work
- 12:19, 10 July 2015 diff hist +1 When using Firefox, Single Sign On doesn't work
- 12:17, 10 July 2015 diff hist +40 When using Firefox, Single Sign On doesn't work
- 12:16, 10 July 2015 diff hist 0 N File:Test.gif current
- 12:14, 10 July 2015 diff hist +2 When using Firefox, Single Sign On doesn't work
- 12:14, 10 July 2015 diff hist +20 When using Firefox, Single Sign On doesn't work
- 12:12, 10 July 2015 diff hist +1,385 N When using Firefox, Single Sign On doesn't work Created page with "The reason why Supportworks doesn't work with Firefox, is because Firefox does not have NTLM authentication support enabled by default. To enable NTLM authentication support ..."
- 12:12, 10 July 2015 diff hist +53 N Selfservice Created page with "* When using Firefox, Single Sign On doesn't work" current
- 12:08, 10 July 2015 diff hist +30 ESP Quick Questions
- 12:06, 10 July 2015 diff hist +673 N Dashboard and Trending in the Web Client Created page with "I am looking into the customization of the Dashboard application provided by Supportworks. I am wondering if this dashboard also has a web portal like the one we have for the ..." current
- 12:06, 10 July 2015 diff hist -627 Dashboard Replaced content with "* Dashboard and Trending in the Web Client"
- 11:02, 10 July 2015 diff hist +2 Setting the Option to Send Customer Surveys to Ticked by Default current
- 11:00, 10 July 2015 diff hist +225 N Setting the Option to Send Customer Surveys to Ticked by Default Created page with "In order to achieve this: 1..Right click on the analyst and choose the Properties option 2..Select the Default Settings tab, check 'Send Survey option on by default'. This s..."
- 10:47, 10 July 2015 diff hist 0 Customer Surveys current