Maximum number of licences has been reached message

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Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: Supportworks ESP Version 7.4.0 upwards

If you encounter this particular error message when attempting to login it is likely that all available licences have been reserved to one or more Service desk groups that the user is not a member of.

Resolution : Set the reserved licence within the swgroups table to 0. To do this carry out the following:

  1. Run the Interactive SQL program. (Start > Programs > Hornbill Core Services > Interactive SQL.)
  2. Enter the following.
    use sw_systemdb;
    update swgroups set reservedlicenses = '0';
  3. Be sure to include the semi colon at the end of each statement above otherwise the command will not execute.