User contributions for Nanette
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21 September 2021
- 13:4313:43, 21 September 2021 diff hist +60 NextCallRef Issues No edit summary current
5 July 2018
- 07:5007:50, 5 July 2018 diff hist +48 TELNET Test POP3/IMAP4 connections No edit summary current
4 July 2018
- 12:5012:50, 4 July 2018 diff hist +2 Customising the List of Fields Available in the ServiceDesk View No edit summary current
- 12:5012:50, 4 July 2018 diff hist +1 Customising the List of Fields Available in the ServiceDesk View No edit summary
- 12:5012:50, 4 July 2018 diff hist +1 Customising the List of Fields Available in the ServiceDesk View No edit summary
- 12:5012:50, 4 July 2018 diff hist +463 N Customising the List of Fields Available in the ServiceDesk View Created page with "The columns displayed for the Service Desk are listed within the data dictionary. For example, to amend the columns displayed on the Incident tab of the service desk view, ..."
- 12:4812:48, 4 July 2018 diff hist +71 APPS:Frequently Asked Questions →General Configuration
3 July 2018
- 14:5114:51, 3 July 2018 diff hist −4 Unlinking issues from a call No edit summary current
- 14:5014:50, 3 July 2018 diff hist −2 Unlinking issues from a call No edit summary
- 14:5014:50, 3 July 2018 diff hist +5 Unlinking issues from a call No edit summary
- 14:5014:50, 3 July 2018 diff hist +4 Unlinking issues from a call No edit summary
- 14:4914:49, 3 July 2018 diff hist −12 Unlinking issues from a call No edit summary
- 14:3014:30, 3 July 2018 diff hist +12 Unlinking issues from a call No edit summary
- 09:3209:32, 3 July 2018 diff hist −179 Knowledgebase Article Status Meaning No edit summary current
- 09:3109:31, 3 July 2018 diff hist +982 N Knowledgebase Article Status Meaning Created page with "Below are the statuses we have adopted to cover the typical life-time of a Knowledgebase Article: *Being Composed *Awaiting Approval *Approved for Publishing *Published *Ret..."
- 09:2909:29, 3 July 2018 diff hist −1 ESP:Frequently Asked Questions →Knowledgebase
- 09:2909:29, 3 July 2018 diff hist −35 Knowledgebase Document Status Meaning No edit summary current
- 09:2809:28, 3 July 2018 diff hist +13 Knowledgebase Document Status Meaning No edit summary
- 09:2809:28, 3 July 2018 diff hist +862 N Knowledgebase Document Status Meaning Created page with "Within the knowlegdebase documents we have adopted the following statuses to cover the typical life-time of a Knowledgebase Article: *Being Composed *Awaiting Approval *App..."
- 09:2509:25, 3 July 2018 diff hist +1 ESP:Frequently Asked Questions →Knowledgebase
- 09:2409:24, 3 July 2018 diff hist +43 ESP:Frequently Asked Questions →Knowledgebase
- 09:2209:22, 3 July 2018 diff hist −56 APPS:Frequently Asked Questions →Knowledgebase
- 09:1909:19, 3 July 2018 diff hist +11 APPS:Frequently Asked Questions →Knowledgebase
- 09:1909:19, 3 July 2018 diff hist +45 APPS:Frequently Asked Questions →Knowledgebase
22 June 2018
- 15:3115:31, 22 June 2018 diff hist −51 ESP:Frequently Asked Questions →Selfservice
- 15:2915:29, 22 June 2018 diff hist +51 ESP:Frequently Asked Questions →Selfservice
- 15:2815:28, 22 June 2018 diff hist −51 APPS:Frequently Asked Questions →Self Service
- 15:2615:26, 22 June 2018 diff hist +51 APPS:Frequently Asked Questions →Self Service
- 14:1314:13, 22 June 2018 diff hist 0 How to check the Supportworks Versions No edit summary
- 14:0014:00, 22 June 2018 diff hist +1 How to check the Supportworks Versions No edit summary
- 14:0014:00, 22 June 2018 diff hist −2 How to check the Supportworks Versions No edit summary
- 13:5913:59, 22 June 2018 diff hist +1,244 N How to check the Supportworks Versions Created page with "There are several ways to check what Versions of Supportworks you are using. '''From the Client:''' For the Platform: Go to Help > About Supportworks - Here you will see t..."
- 13:5313:53, 22 June 2018 diff hist +45 ESP:Frequently Asked Questions →General Usage
21 June 2018
- 15:1115:11, 21 June 2018 diff hist +2 Dashboard Rights No edit summary current
- 15:1115:11, 21 June 2018 diff hist +192 Dashboard Rights No edit summary
- 14:5214:52, 21 June 2018 diff hist +655 N Dashboard Rights Created page with " The rights to control the dashboards will be on the security profiles under manage cache database, there you may select which rights your analysts should have . In order to..."
- 14:5014:50, 21 June 2018 diff hist +23 ESP:Frequently Asked Questions →Dashboard
20 June 2018
- 14:3214:32, 20 June 2018 diff hist +32 Exporting Call Profiles No edit summary current
- 14:3114:31, 20 June 2018 diff hist +922 N Exporting Call Profiles Created page with "From the main Supportworks client * 1. Go to "Database Searches" * 2. Click on new and for name put in call profile. For the sql query, please put the following: ''' SELECT..."
- 14:2914:29, 20 June 2018 diff hist +30 APPS:Frequently Asked Questions →Problem Management
19 June 2018
- 16:2116:21, 19 June 2018 diff hist +9 FAQ:How to configure CTI (Computer Telephone Integration) No edit summary current
- 16:2016:20, 19 June 2018 diff hist +5 FAQ:How to configure CTI (Computer Telephone Integration) No edit summary
- 16:1916:19, 19 June 2018 diff hist +1,458 N FAQ:How to configure CTI (Computer Telephone Integration) Created page with "Computer Telephony Integration (CTI), as incorporated into Supportworks, allows analysts to manage telephone communications with various parties associated with the team's sup..."
- 16:1216:12, 19 June 2018 diff hist +64 APPS:Frequently Asked Questions →General Configuration
- 15:2915:29, 19 June 2018 diff hist −1 TELNET Test POP3/IMAP4 connections No edit summary
- 15:2915:29, 19 June 2018 diff hist +2 TELNET Test POP3/IMAP4 connections No edit summary
- 15:2915:29, 19 June 2018 diff hist +1 TELNET Test POP3/IMAP4 connections No edit summary
- 15:2815:28, 19 June 2018 diff hist 0 TELNET Test POP3/IMAP4 connections No edit summary
- 15:2715:27, 19 June 2018 diff hist +1 TELNET Test POP3/IMAP4 connections No edit summary
- 15:2715:27, 19 June 2018 diff hist +2 TELNET Test POP3/IMAP4 connections No edit summary