Dashboard Rights

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Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: Supportworks 7.6.2 and above

The rights to control the dashboards will be on the security profiles under manage cache database, there you may select which rights your analysts should have .

In order to manage security profiles please go to :

Administration menu > manages security profiles > double-click on the security profile> scroll to the bottom on the rights list > expand cache database management rights > expand the h_dashboard tables and amend the rights as desired.

Please note that if you have just one security profile then you will need to create a separate one which you will be assigning to the analysts which you would like to be able to amend the Dashboards.