Difference between revisions of "ESP:Frequently Asked Questions"
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* [[Hardening Your Servers against Attack]] | * [[Hardening Your Servers against Attack]] | ||
| − | [[Diagnostic | + | === Diagnostic Facilities === |
| + | * [[Enabling E-mail Message Tracking]] | ||
| + | * [[How to Run the Supportworks Client in Debug Mode]] | ([http://forums.hornbill.com/index.php?showtopic=27 Forum thread]) | ||
| + | * [[Creating a SLA Diagnostic Report from a Call]] | ||
| + | * [[How to enable WebClient logging]] | ||
| + | * [[How to enable PHP Logging]] | ||
| + | |||
| + | |||
[[Email]]<br/> | [[Email]]<br/> | ||
[[Scheduler]]<br/> | [[Scheduler]]<br/> | ||
Revision as of 17:20, 2 February 2018
General Usage
- Content Issues when Logging or Updating a Call from E-Mail
- Pinning Shortcuts to the Taskbar in Windows 7
Installation
- Switching to Other Supportworks Servers
- Performing a "Silent" Installation or Upgrade of the Supportworks Client | (Forum thread)
- Supportworks V8 Technical Requirements
- Supportworks Client Installation Requirements
Networking and Connectivity
- Supportworks Bandwidth Usage on the Network | (Forum thread)
- Using Supportworks through a Firewall or over VPN/NAT | (Forum thread)
- How to Configure and Test Inbound and Outbound SMTP | (Forum thread)
- Enabling SelfService Access via a Remote Web Server
- Enabling Web Client Access via a Remote Web Server
- Setting Up Web Services Using Virtual Hosts
- Fixing Problems Arising from TCP Stack Offload on Windows Server 2003
- Removing Historical Server Connections
- Unable to remove a user session via Manage Server Connection
Customisation
- Triggering Client Actions from Active Pages | (Forum thread)
- Increasing the Number of Tiers Available for Call Profiles | (Forum thread)
Licensing
- Supportworks 7.x Licensing Policy | (Forum thread)
- Licensing Issues Resulting from System ID Changes
- Functionality Disabled or Limited by a Supportworks Lockdown Licence
- Maximum number of licences has been reached message
- Managing Named Licenses
- Supportworks rejecting logins under named user licences
Database
- How to Set Supportworks Database Table Permissions
- Database Searches
- Data discrepancy after migration - summary fields not populated
Backup and Migration
- Backing Up the Supportworks Server | (Forum thread)
- Supportworks Replication | (Forum thread)
- Migrating Supportworks Data from One Database Server to Another | (Forum thread)
- Migrating or Cloning the Supportworks Server
- Virtual Server Migration
- Fixing SwSQL Replication Issues after Upgrade to Core Services 3.1.2
- High Availability Procedures for Supportworks
Security
Diagnostic Facilities
- Enabling E-mail Message Tracking
- How to Run the Supportworks Client in Debug Mode | (Forum thread)
- Creating a SLA Diagnostic Report from a Call
- How to enable WebClient logging
- How to enable PHP Logging
Email
Scheduler
Web Client
Dashboard
Knowledgebase
Selfservice
Regional Settings
Customer Surveys
Support Diagnostics and Logging
Server Start Up
Other