Unable to remove a user session via Manage Server Connection
If you are unable to remove client sessions from the Manage Server Connections utility please follow the instructions below:
From the Supportworks Server Go to Start > All Programs > Hornbill Core Services > Interactive SQL > and enter the below queries:
select sid, connectionid, analystname from swsessions;
Identify the session in question, note down the 'sid' number, then enter:
delete from swsessions where sid = ##;
- NOTE* where ## should be the sid number.
Furthermore, to stop this issue happening again, on the server please go into:
Start > All Programs > Supportworks Server > Supportworks Server Configuration > Communications tab >
Check the box which says "do not allow analysts to log in more than once" and select 'Close Previous Connection' > click on Apply and OK, followed by a restart of the services.