APPS:Frequently Asked Questions: Difference between revisions

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[[Supportworks ITHD]]<br/>
[[Supportworks ITHD]]<br/>


===Business Process Manager===
* [[APPS:How do I enable the BPM Utility|How do I enable the BPM Utility]]
* [[APPS:How do I export business processes to another server?|How do I export business processes to another server?]]


===Request Related Features===
* [[APPS:How do I set the number of days before specific call types are closed|How do I set the number of days before specific call types are closed]]
* [[APPS:How do I control the options in the Action Source and Action Type fields when updating a call|How do I control the options in the Action Source and Action Type fields when updating a call]]#
* [[Call Status Values]]


===Incident Management===
* [[APPS:Call Routing on Logging|Call Routing on Logging]]
* [[APPS:Email Notification on Call Assignment|Email Notification on Call Assignment]]
* [[APPS:Filtering Profiles|Filtering Profiles]]
* [[APPS:Popup Messages on Customer Selection|Popup Messages on Customer Selection]]
* [[APPS:Changing the tab order on the Incident form|Changing the tab order on the Incident form]]
* [[APPS:Releasing a Locked Call|Releasing a Locked Call]]
===Problem Management===
* [[APPS:Filtering Profiles|Filtering Profiles]]
* [[APPS:Changing the tab order on the Problem form|Changing the tab order on the Problem form]]
===Change Management===
* [[Change Request Approvals ]] - ITSM x.x | ([https://community.hornbill.com/topic/12031-change-request-waiting-on-approvals-options/ Forum thread]) - ITSM x.x
===General Configuration===
* [[FAQ:How to Delete all Supportworks ITSM Call Data|How to Delete all Supportworks ITSM Call Data]] | ([http://forums.hornbill.com/index.php?showtopic=22 Forum thread]) - ITSM 2.x
* [[FAQ:How to Delete all Supportworks ITSM 3.6 Call Data|How to Delete all Supportworks ITSM 3.6 Call Data]] | ITSM 3.6
* [[FAQ:ITSM Known Issues with ESP 7.5|ITSM Known Issues with ESP 7.5]] - ITSM 3.2.x
* [[FAQ:Configure AutoResponder to Log an ITSM call|Configure AutoResponder to Log an ITSM call]] - ITSM 3.6.1
* [[FAQ:KnowledgeBase|How to assign analyst rights to catalogs ]] - ITSM 3.x
* [[Assigning a picture to a customer record ]] - ITSM 3.x | ([http://community.hornbill.com/topic/12017-customer-pictures/ Forum thread]) - ITSM 3.x
* [[Apply the SLA of this profile to the form ]] - ITSM x.x | ([https://community.hornbill.com/topic/12036-auto-tick-box-by-default-in-the-apply-the-sla-of-this-profile-to-form-when-choosing-profile/ Forum thread]]) - ITSM x.x
* [[Mutlticlips: What are they? ]] - ITSM x.x
* [[How to Create MultiClips ]] - ITSM x.x
===Customisation===
* [[Restricting Access to Forms ]] - ITSM x.x | ([https://community.hornbill.com/topic/11994-new-form-visibility/ Forum thread]) - ITSM x.x
* [[Database Entity Views ]] - ITSM x.x | ([https://community.hornbill.com/topic/11832-effect-of-removal-of-database-entity-views/ Forum thread]) - ITSM x.x
* [[FAQ:How to Delete all Supportworks ITHD Call Data|How to Delete all Supportworks ITHD Call Data]] | ([http://forums.hornbill.com/index.php?showtopic=23 Forum thread])
* [[FAQ:How to Delete all Supportworks ITHD Call Data|How to Delete all Supportworks ITHD Call Data]] | ([http://forums.hornbill.com/index.php?showtopic=23 Forum thread])

Revision as of 16:32, 2 February 2018

Supportworks ITSM Enterprise
Supportworks ITHD

Business Process Manager

Request Related Features

Incident Management

Problem Management

Change Management

General Configuration

Customisation

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