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- 07:50, 5 July 2018 diff hist +48 TELNET Test POP3/IMAP4 connections current
- 12:50, 4 July 2018 diff hist +2 Customising the List of Fields Available in the ServiceDesk View current
- 12:50, 4 July 2018 diff hist +1 Customising the List of Fields Available in the ServiceDesk View
- 12:50, 4 July 2018 diff hist +1 Customising the List of Fields Available in the ServiceDesk View
- 12:50, 4 July 2018 diff hist +463 N Customising the List of Fields Available in the ServiceDesk View Created page with "The columns displayed for the Service Desk are listed within the data dictionary. For example, to amend the columns displayed on the Incident tab of the service desk view, ..."
- 12:48, 4 July 2018 diff hist +71 APPS:Frequently Asked Questions →General Configuration
- 14:51, 3 July 2018 diff hist -4 Unlinking issues from a call current
- 14:50, 3 July 2018 diff hist -2 Unlinking issues from a call
- 14:50, 3 July 2018 diff hist +5 Unlinking issues from a call
- 14:50, 3 July 2018 diff hist +4 Unlinking issues from a call
- 14:49, 3 July 2018 diff hist -12 Unlinking issues from a call
- 14:30, 3 July 2018 diff hist +12 Unlinking issues from a call
- 09:32, 3 July 2018 diff hist -179 Knowledgebase Article Status Meaning current
- 09:31, 3 July 2018 diff hist +982 N Knowledgebase Article Status Meaning Created page with "Below are the statuses we have adopted to cover the typical life-time of a Knowledgebase Article: *Being Composed *Awaiting Approval *Approved for Publishing *Published *Ret..."
- 09:29, 3 July 2018 diff hist -1 ESP:Frequently Asked Questions →Knowledgebase
- 09:29, 3 July 2018 diff hist -35 Knowledgebase Document Status Meaning current
- 09:28, 3 July 2018 diff hist +13 Knowledgebase Document Status Meaning
- 09:28, 3 July 2018 diff hist +862 N Knowledgebase Document Status Meaning Created page with "Within the knowlegdebase documents we have adopted the following statuses to cover the typical life-time of a Knowledgebase Article: *Being Composed *Awaiting Approval *App..."
- 09:25, 3 July 2018 diff hist +1 ESP:Frequently Asked Questions →Knowledgebase
- 09:24, 3 July 2018 diff hist +43 ESP:Frequently Asked Questions →Knowledgebase
- 09:22, 3 July 2018 diff hist -56 APPS:Frequently Asked Questions →Knowledgebase
- 09:19, 3 July 2018 diff hist +11 APPS:Frequently Asked Questions →Knowledgebase
- 09:19, 3 July 2018 diff hist +45 APPS:Frequently Asked Questions →Knowledgebase
- 15:31, 22 June 2018 diff hist -51 ESP:Frequently Asked Questions →Selfservice
- 15:29, 22 June 2018 diff hist +51 ESP:Frequently Asked Questions →Selfservice
- 15:28, 22 June 2018 diff hist -51 APPS:Frequently Asked Questions →Self Service
- 15:26, 22 June 2018 diff hist +51 APPS:Frequently Asked Questions →Self Service
- 14:13, 22 June 2018 diff hist 0 How to check the Supportworks Versions
- 14:00, 22 June 2018 diff hist +1 How to check the Supportworks Versions
- 14:00, 22 June 2018 diff hist -2 How to check the Supportworks Versions
- 13:59, 22 June 2018 diff hist +1,244 N How to check the Supportworks Versions Created page with "There are several ways to check what Versions of Supportworks you are using. '''From the Client:''' For the Platform: Go to Help > About Supportworks - Here you will see t..."
- 13:53, 22 June 2018 diff hist +45 ESP:Frequently Asked Questions →General Usage
- 15:11, 21 June 2018 diff hist +2 Dashboard Rights current
- 15:11, 21 June 2018 diff hist +192 Dashboard Rights
- 14:52, 21 June 2018 diff hist +655 N Dashboard Rights Created page with " The rights to control the dashboards will be on the security profiles under manage cache database, there you may select which rights your analysts should have . In order to..."
- 14:50, 21 June 2018 diff hist +23 ESP:Frequently Asked Questions →Dashboard
- 14:32, 20 June 2018 diff hist +32 Exporting Call Profiles current
- 14:31, 20 June 2018 diff hist +922 N Exporting Call Profiles Created page with "From the main Supportworks client * 1. Go to "Database Searches" * 2. Click on new and for name put in call profile. For the sql query, please put the following: ''' SELECT..."
- 14:29, 20 June 2018 diff hist +30 APPS:Frequently Asked Questions →Problem Management
- 16:21, 19 June 2018 diff hist +9 FAQ:How to configure CTI (Computer Telephone Integration) current
- 16:20, 19 June 2018 diff hist +5 FAQ:How to configure CTI (Computer Telephone Integration)
- 16:19, 19 June 2018 diff hist +1,458 N FAQ:How to configure CTI (Computer Telephone Integration) Created page with "Computer Telephony Integration (CTI), as incorporated into Supportworks, allows analysts to manage telephone communications with various parties associated with the team's sup..."
- 16:12, 19 June 2018 diff hist +64 APPS:Frequently Asked Questions →General Configuration
- 15:29, 19 June 2018 diff hist -1 TELNET Test POP3/IMAP4 connections
- 15:29, 19 June 2018 diff hist +2 TELNET Test POP3/IMAP4 connections
- 15:29, 19 June 2018 diff hist +1 TELNET Test POP3/IMAP4 connections
- 15:28, 19 June 2018 diff hist 0 TELNET Test POP3/IMAP4 connections
- 15:27, 19 June 2018 diff hist +1 TELNET Test POP3/IMAP4 connections
- 15:27, 19 June 2018 diff hist +2 TELNET Test POP3/IMAP4 connections
- 15:26, 19 June 2018 diff hist +3 TELNET Test POP3/IMAP4 connections
- 15:26, 19 June 2018 diff hist -2 TELNET Test POP3/IMAP4 connections
- 15:26, 19 June 2018 diff hist +5 TELNET Test POP3/IMAP4 connections
- 15:25, 19 June 2018 diff hist +1 TELNET Test POP3/IMAP4 connections
- 15:24, 19 June 2018 diff hist 0 TELNET Test POP3/IMAP4 connections
- 15:24, 19 June 2018 diff hist +45 TELNET Test POP3/IMAP4 connections
- 15:22, 19 June 2018 diff hist +8 TELNET Test POP3/IMAP4 connections
- 15:21, 19 June 2018 diff hist +1,130 TELNET Test POP3/IMAP4 connections
- 15:18, 19 June 2018 diff hist +1,082 N TELNET Test POP3/IMAP4 connections Created page with "To test a connection for either POP3 or IMAP4 you can TELNET to perform these tests: '''POP3:''' The first set of instructions establishes whether you have (and therefore ..."
- 15:17, 19 June 2018 diff hist +41 ESP:Frequently Asked Questions →Diagnostic Facilities
- 13:49, 19 June 2018 diff hist +6 Unlinking issues from a call
- 13:48, 19 June 2018 diff hist +7 Unlinking issues from a call
- 13:47, 19 June 2018 diff hist +1,841 N Unlinking issues from a call Created page with "There may be occasions when you are unable to close a call down due to an "ISSUE" being associated to it. Please note Issues are no longer supported, the feature is a legac..."
- 13:41, 19 June 2018 diff hist +2 APPS:Frequently Asked Questions →Incident Management
- 13:40, 19 June 2018 diff hist +2 Unlinking issues from call current
- 13:40, 19 June 2018 diff hist +279 Unlinking issues from call
- 13:37, 19 June 2018 diff hist +17 Unlinking issues from call
- 13:36, 19 June 2018 diff hist +1,280 Unlinking issues from call
- 13:33, 19 June 2018 diff hist +232 N Unlinking issues from call Created page with "There may occasions where you are unable to close calls down due to "Issues" being associated to them. *** please notes: Issues are no longer supported, the feature is a leg..."
- 13:31, 19 June 2018 diff hist +33 APPS:Frequently Asked Questions →Incident Management
- 13:29, 19 June 2018 diff hist -40 APPS:Frequently Asked Questions →Incident Management
- 13:28, 19 June 2018 diff hist -2 APPS:Frequently Asked Questions →Incident Management
- 13:27, 19 June 2018 diff hist +1 APPS:Frequently Asked Questions →Incident Management
- 13:26, 19 June 2018 diff hist +41 APPS:Frequently Asked Questions →Incident Management
- 13:21, 19 June 2018 diff hist -59 APPS:Frequently Asked Questions →Incident Management
- 13:21, 19 June 2018 diff hist +59 APPS:Frequently Asked Questions →Incident Management
- 15:18, 18 June 2018 diff hist +4 Viewing Issues current
- 15:18, 18 June 2018 diff hist +674 N Viewing Issues Created page with "From time to time you may come across a scenario where you need to view issues. Issues are no longer supported, the feature is a legacy one and has not yet been removed from t..."
- 15:10, 18 June 2018 diff hist -26 APPS:Frequently Asked Questions →Incident Management
- 15:10, 18 June 2018 diff hist +26 APPS:Frequently Asked Questions →Incident Management
- 13:50, 24 May 2018 diff hist -6 Supportworks Server not starting up. Error Code: 10048 in the SWserver.log current
- 13:50, 24 May 2018 diff hist +6 Supportworks Server not starting up. Error Code: 10048 in the SWserver.log
- 13:48, 24 May 2018 diff hist +1 Supportworks Server not starting up. Error Code: 10048 in the SWserver.log
- 13:47, 24 May 2018 diff hist +1 Supportworks Server not starting up. Error Code: 10048 in the SWserver.log
- 13:45, 24 May 2018 diff hist -3 Supportworks Server not starting up. Error Code: 10048 in the SWserver.log
- 13:44, 24 May 2018 diff hist -1 Supportworks Server not starting up. Error Code: 10048 in the SWserver.log
- 13:43, 24 May 2018 diff hist 0 Supportworks Server not starting up. Error Code: 10048 in the SWserver.log
- 13:42, 24 May 2018 diff hist +1,341 N Supportworks Server not starting up. Error Code: 10048 in the SWserver.log Created page with "{{Template:Basic Cover | title=Supportworks Server not starting up. Error Code: 10048 in the SWserver.log }} {{Template:Basic Status | status=Published | version=1.1 | author..."
- 13:31, 24 May 2018 diff hist +80 ESP:Frequently Asked Questions →Server Start Up
- 16:22, 31 January 2018 diff hist +124 How to enable PHP Logging
- 16:20, 31 January 2018 diff hist +1 How to enable PHP Logging
- 16:19, 31 January 2018 diff hist +2 How to enable PHP Logging
- 16:05, 31 January 2018 diff hist -1 How to enable PHP Logging
- 16:04, 31 January 2018 diff hist -2 How to enable PHP Logging
- 16:04, 31 January 2018 diff hist -6 How to enable PHP Logging
- 16:03, 31 January 2018 diff hist -55 How to enable PHP Logging
- 16:03, 31 January 2018 diff hist +766 How to enable PHP Logging
- 16:00, 31 January 2018 diff hist -280 How to enable PHP Logging Blanked the page
- 15:59, 31 January 2018 diff hist +280 N How to enable PHP Logging Created page with "1..On the menu bar open Help > About Supportworks 2..Click on the logging tab and Ensure all the boxes are ticked, 3..Click ‘Initialise’ to specify a destination path (u..."
- 15:59, 31 January 2018 diff hist +32 Diagnostic Facilities current
- 16:26, 30 January 2018 diff hist +58 How to Set the Default Mail Origin current