Difference between revisions of "ESP:Frequently Asked Questions"
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* [[Data discrepancy after migration - summary fields not populated]] | * [[Data discrepancy after migration - summary fields not populated]] | ||
| + | === Backup and Migration === | ||
| + | * [[Backing Up the Supportworks Server]] | ([http://forums.hornbill.com/index.php?showtopic=225 Forum thread]) | ||
| + | * [[Supportworks Replication]] | ([http://forums.hornbill.com/index.php?showtopic=28 Forum thread]) | ||
| + | * [[Migrating Supportworks Data from One Database Server to Another]] | ([http://forums.hornbill.com/index.php?showtopic=15 Forum thread]) | ||
| + | * [[Migrating or Cloning the Supportworks Server]] | ||
| + | * [[Virtual Server Migration]] | ||
| + | * [[Fixing SwSQL Replication Issues after Upgrade to Core Services 3.1.2]] | ||
| + | <!--* [[Archiving Call/Mail Attachments and Mail Data]] (Draft) --> | ||
| + | * [[High Availability Procedures for Supportworks]] | ||
| − | |||
[[Security]]<br/> | [[Security]]<br/> | ||
[[Diagnostic Facilities]]<br/> | [[Diagnostic Facilities]]<br/> | ||
Revision as of 17:19, 2 February 2018
General Usage
- Content Issues when Logging or Updating a Call from E-Mail
- Pinning Shortcuts to the Taskbar in Windows 7
Installation
- Switching to Other Supportworks Servers
- Performing a "Silent" Installation or Upgrade of the Supportworks Client | (Forum thread)
- Supportworks V8 Technical Requirements
- Supportworks Client Installation Requirements
Networking and Connectivity
- Supportworks Bandwidth Usage on the Network | (Forum thread)
- Using Supportworks through a Firewall or over VPN/NAT | (Forum thread)
- How to Configure and Test Inbound and Outbound SMTP | (Forum thread)
- Enabling SelfService Access via a Remote Web Server
- Enabling Web Client Access via a Remote Web Server
- Setting Up Web Services Using Virtual Hosts
- Fixing Problems Arising from TCP Stack Offload on Windows Server 2003
- Removing Historical Server Connections
- Unable to remove a user session via Manage Server Connection
Customisation
- Triggering Client Actions from Active Pages | (Forum thread)
- Increasing the Number of Tiers Available for Call Profiles | (Forum thread)
Licensing
- Supportworks 7.x Licensing Policy | (Forum thread)
- Licensing Issues Resulting from System ID Changes
- Functionality Disabled or Limited by a Supportworks Lockdown Licence
- Maximum number of licences has been reached message
- Managing Named Licenses
- Supportworks rejecting logins under named user licences
Database
- How to Set Supportworks Database Table Permissions
- Database Searches
- Data discrepancy after migration - summary fields not populated
Backup and Migration
- Backing Up the Supportworks Server | (Forum thread)
- Supportworks Replication | (Forum thread)
- Migrating Supportworks Data from One Database Server to Another | (Forum thread)
- Migrating or Cloning the Supportworks Server
- Virtual Server Migration
- Fixing SwSQL Replication Issues after Upgrade to Core Services 3.1.2
- High Availability Procedures for Supportworks
Security
Diagnostic Facilities
Email
Scheduler
Web Client
Dashboard
Knowledgebase
Selfservice
Regional Settings
Customer Surveys
Support Diagnostics and Logging
Server Start Up
Other