User contributions for Deenc

2 July 2018

• 15:3315:33, 2 July 2018 diff hist +3,496‎ N Pop-up Messages in the SupportWorks Helpdesk Client ‎ Created page with "Question: How do I implement a message box pop up when logging a call for a particular customer? A message can be added to a customer’s properties that will inform an ana..."
• 15:3215:32, 2 July 2018 diff hist +58‎ ESP:Frequently Asked Questions ‎No edit summary

28 June 2018

• 15:5915:59, 28 June 2018 diff hist −1‎ Expanding the Number of Available Levels For Problem Profile Codes ‎No edit summary current
• 15:5615:56, 28 June 2018 diff hist +10‎ Expanding the Number of Available Levels For Problem Profile Codes ‎No edit summary
• 15:5515:55, 28 June 2018 diff hist −8‎ Expanding the Number of Available Levels For Problem Profile Codes ‎No edit summary
• 15:5215:52, 28 June 2018 diff hist +19‎ Expanding the Number of Available Levels For Problem Profile Codes ‎No edit summary
• 15:5115:51, 28 June 2018 diff hist +2,761‎ N Expanding the Number of Available Levels For Problem Profile Codes ‎ Created page with "1. In accordance with good working practice, it is advisable to backup your database files before commencing any operation that will change live data 2. Ensure all Support-Wor..."
• 15:5115:51, 28 June 2018 diff hist +73‎ ESP:Frequently Asked Questions ‎ →‎Other
• 15:3515:35, 28 June 2018 diff hist +1,363‎ N Special characters cause SQL insert/update statements to fail in Mariadb ‎ Created page with "This workaround utilizes the MariaDb ODBC 2.0 connector and is required when communicating between the Core Services 6.0.x versions of MariaDb and Supportworks 8.2 ESP. On th..." current
• 15:3415:34, 28 June 2018 diff hist +79‎ CORE:Frequently Asked Questions ‎No edit summary

22 June 2018

• 15:4415:44, 22 June 2018 diff hist +1‎ FAQ:Status and CMDB Status not updating through Staging ‎No edit summary current
• 15:4415:44, 22 June 2018 diff hist +401‎ FAQ:Status and CMDB Status not updating through Staging ‎No edit summary
• 15:3915:39, 22 June 2018 diff hist +3‎ FAQ:Status and CMDB Status not updating through Staging ‎No edit summary
• 15:3915:39, 22 June 2018 diff hist +843‎ N FAQ:Status and CMDB Status not updating through Staging ‎ Created page with "The reason that CI Status levels currently shouldn't be updated through the CMDB Staging area is that this would completely bypass any application functionality relating to th..."
• 15:3315:33, 22 June 2018 diff hist +62‎ APPS:Frequently Asked Questions ‎No edit summary
• 13:5713:57, 22 June 2018 diff hist +72‎ APPS:Frequently Asked Questions ‎No edit summary

21 June 2018

• 14:4014:40, 21 June 2018 diff hist +30‎ Logging Requests - When choosing the Impact and Urgency the priority is not set, the field on the form remains blank ‎No edit summary current
• 14:4014:40, 21 June 2018 diff hist +19‎ N File:UseCIassessment.jpg ‎ UseCIassessment.jpg current
• 14:3914:39, 21 June 2018 diff hist +16‎ Logging Requests - When choosing the Impact and Urgency the priority is not set, the field on the form remains blank ‎No edit summary
• 14:3714:37, 21 June 2018 diff hist +745‎ N Logging Requests - When choosing the Impact and Urgency the priority is not set, the field on the form remains blank ‎ Created page with "The most likely cause of this issue is that the value UseCIAssessmentLevels is set to 1 which means the Log new Incident form is getting the Priority from the associated CI ra..."
• 14:2614:26, 21 June 2018 diff hist +123‎ APPS:Frequently Asked Questions ‎ →‎Request Related Features
• 13:1913:19, 21 June 2018 diff hist +9‎ Deletion of Calls, Emails and Attachments before a certain date ‎No edit summary current
• 13:1713:17, 21 June 2018 diff hist −43‎ Deletion of Calls, Emails and Attachments before a certain date ‎No edit summary
• 13:1513:15, 21 June 2018 diff hist −28‎ Deletion of Calls, Emails and Attachments before a certain date ‎No edit summary
• 13:0513:05, 21 June 2018 diff hist +12‎ Deletion of Calls, Emails and Attachments before a certain date ‎No edit summary
• 13:0413:04, 21 June 2018 diff hist +22‎ Deletion of Calls, Emails and Attachments before a certain date ‎No edit summary
• 13:0313:03, 21 June 2018 diff hist +20‎ Deletion of Calls, Emails and Attachments before a certain date ‎No edit summary
• 13:0213:02, 21 June 2018 diff hist +11‎ Deletion of Calls, Emails and Attachments before a certain date ‎No edit summary
• 13:0113:01, 21 June 2018 diff hist +5,602‎ N Deletion of Calls, Emails and Attachments before a certain date ‎ Created page with "Deletion of Calls, Emails and Attachments This article provides instructions on how to delete the following data and files which have been in the system from before a certain ..."
• 13:0113:01, 21 June 2018 diff hist +70‎ CORE:Frequently Asked Questions ‎No edit summary
• 12:4912:49, 21 June 2018 diff hist +510‎ N APPS:BPM export/import xml files are blank ‎ Created page with "Firstly, make sure the DSN details in the BPM utility and the Database tab of the server configuration utility match. If they do match and this issue persists, try: In the ..." current
• 12:4312:43, 21 June 2018 diff hist +2‎ APPS:BPM "Progress" button - "The Supportworks record could not be found. Please contact your System Administrator." ‎No edit summary current
• 12:4212:42, 21 June 2018 diff hist +49‎ APPS:Frequently Asked Questions ‎No edit summary

19 June 2018

• 15:2915:29, 19 June 2018 diff hist +4‎ Unable to start SwHTTPServer following an upgrade to Supportworks 7.6.2 ‎No edit summary current
• 15:2915:29, 19 June 2018 diff hist +930‎ N Unable to start SwHTTPServer following an upgrade to Supportworks 7.6.2 ‎ Created page with "In order to be able to run the SwHttpServer service (specifically, its php4apache2 module), the Microsoft Windows run-time "side-by-side" executable MSVCR80.dll is required. ..."
• 15:2015:20, 19 June 2018 diff hist +78‎ CORE:Frequently Asked Questions ‎No edit summary
• 15:1015:10, 19 June 2018 diff hist −48‎ Copying Auto Responder rules from one server to another ‎No edit summary current
• 15:0915:09, 19 June 2018 diff hist +17‎ Copying Auto Responder rules from one server to another ‎No edit summary
• 15:0915:09, 19 June 2018 diff hist +1‎ Copying Auto Responder rules from one server to another ‎No edit summary
• 15:0815:08, 19 June 2018 diff hist +1,061‎ N Copying Auto Responder rules from one server to another ‎ Created page with "'''Applicable to Version 7.x & 8.x''' On your test server open the below file : ..\Hornbill\Supportworks Server\conf\SwServerService.xml Search for : <rules> and you should..."
• 15:0515:05, 19 June 2018 diff hist +63‎ ESP:Frequently Asked Questions ‎No edit summary
• 14:5814:58, 19 June 2018 diff hist +1‎ Managing Named Licenses ‎No edit summary
• 14:5814:58, 19 June 2018 diff hist −5‎ Managing Named Licenses ‎No edit summary
• 14:5814:58, 19 June 2018 diff hist +4‎ Managing Named Licenses ‎No edit summary

9 May 2018

• 15:5715:57, 9 May 2018 diff hist −2‎ Windows Error Reporting ‎No edit summary current
• 15:5715:57, 9 May 2018 diff hist +3‎ Windows Error Reporting ‎No edit summary
• 15:5615:56, 9 May 2018 diff hist +115‎ Windows Error Reporting ‎No edit summary
• 15:5015:50, 9 May 2018 diff hist +2‎ Windows Error Reporting ‎No edit summary

16 February 2018

• 17:5317:53, 16 February 2018 diff hist −143‎ How to enable PHP Logging ‎No edit summary current
• 17:0717:07, 16 February 2018 diff hist +1,307‎ N SSL request log has grown to a large size in Supportworks 8 ‎ Created page with "'''Applicable To:Supportworks ESP 8.x''' In Supportworks 8, there is an apache log called ssl_request.log within \Hornbill\Core Services\Apache\logs on Supportworks server wh..." current