User contributions for Deenc

23 August 2016

• 14:3014:30, 23 August 2016 diff hist +38‎ Dashboard ‎No edit summary current
• 14:2914:29, 23 August 2016 diff hist +19‎ ESP:Frequently Asked Questions ‎No edit summary
• 14:2214:22, 23 August 2016 diff hist +56‎ N Web Client ‎ Created page with "* Enabling Web Client Access via a Remote Web Server"
• 14:2214:22, 23 August 2016 diff hist +20‎ ESP:Frequently Asked Questions ‎No edit summary
• 14:0914:09, 23 August 2016 diff hist −4‎ Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎No edit summary current
• 14:0914:09, 23 August 2016 diff hist −2‎ Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎No edit summary
• 14:0814:08, 23 August 2016 diff hist +12‎ Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎No edit summary
• 14:0314:03, 23 August 2016 diff hist +1‎ Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎No edit summary
• 14:0314:03, 23 August 2016 diff hist +2‎ Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎No edit summary
• 14:0314:03, 23 August 2016 diff hist 0‎ Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎No edit summary
• 14:0214:02, 23 August 2016 diff hist +2‎ Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎No edit summary
• 14:0214:02, 23 August 2016 diff hist −69‎ Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎No edit summary
• 14:0214:02, 23 August 2016 diff hist +1,212‎ N Workaround for Mis-scheduling Caused By Daylight Saving Issue ‎ Created page with "'''Workaround for Mis-scheduling Caused By Daylight Saving Issue''' '''Problem''' There is an issue whereby Supportworks tasks, calls and reports scheduled prior to a daylig..."
• 14:0014:00, 23 August 2016 diff hist +67‎ N Scheduler ‎ Created page with "* Workaround for Mis-scheduling Caused By Daylight Saving Issue" current
• 14:0014:00, 23 August 2016 diff hist +19‎ ESP:Frequently Asked Questions ‎No edit summary

24 March 2016

• 17:2917:29, 24 March 2016 diff hist +1‎ Unlocking Locked Messages in Inbox ‎No edit summary
• 17:2817:28, 24 March 2016 diff hist 0‎ Unlocking Locked Messages in Inbox ‎No edit summary
• 17:2817:28, 24 March 2016 diff hist +608‎ N Unlocking Locked Messages in Inbox ‎ Created page with "TO UNLOCK MESSAGES STOP swSQLServer and Related Services Run the Interactive SQL utility on the Supportworks Server and type the following: use sw_messagestore; updat..."
• 17:2617:26, 24 March 2016 diff hist +40‎ Email ‎No edit summary
• 17:0517:05, 24 March 2016 diff hist −1‎ Resetting Email folder counter in the Supportworks Client ‎No edit summary current
• 17:0417:04, 24 March 2016 diff hist +27‎ Resetting Email folder counter in the Supportworks Client ‎No edit summary
• 17:0417:04, 24 March 2016 diff hist +462‎ N Resetting Email folder counter in the Supportworks Client ‎ Created page with "Please fallow the below guide in order to reset the mail folder counter. 1..Edit the following file. C: /Program Files/Hornbill/Supportworks server/conf/SwServerService..."
• 17:0317:03, 24 March 2016 diff hist +63‎ Email ‎No edit summary
• 17:0117:01, 24 March 2016 diff hist +3‎ Bank holiday exclusions, how to set these up? ‎No edit summary current
• 17:0117:01, 24 March 2016 diff hist +2‎ Bank holiday exclusions, how to set these up? ‎No edit summary
• 17:0117:01, 24 March 2016 diff hist +2‎ Bank holiday exclusions, how to set these up? ‎No edit summary
• 17:0017:00, 24 March 2016 diff hist +592‎ N Bank holiday exclusions, how to set these up? ‎ Created page with " If you have not yet gone live and your SLA's are not yet fully defined the best option to ensure that your SLA holiday exclusions are in place would be to set them from the H..."
• 16:5616:56, 24 March 2016 diff hist +51‎ Regional Settings ‎No edit summary current

5 February 2016

• 15:4815:48, 5 February 2016 diff hist +1,089‎ N Managing Email Settings in Supportworks ‎ Created page with "Email settings are managed in the Supportworks Server Configuration tool located on the SW Server. Mailboxes are configured on the System Mailboxes tab. It is always worth exp..." current
• 15:4615:46, 5 February 2016 diff hist +45‎ Email ‎No edit summary
• 15:4515:45, 5 February 2016 diff hist +15‎ ESP:Frequently Asked Questions ‎No edit summary
• 15:4115:41, 5 February 2016 diff hist −1‎ APPS:Releasing a Locked Call ‎No edit summary
• 15:4115:41, 5 February 2016 diff hist −1‎ APPS:Releasing a Locked Call ‎No edit summary
• 15:4015:40, 5 February 2016 diff hist +78‎ APPS:Releasing a Locked Call ‎No edit summary
• 15:3915:39, 5 February 2016 diff hist +1,000‎ N APPS:Releasing a Locked Call ‎ Created page with "When a call is accessed or an action is taking place, the call is locked to give the user exclusive write access. However if a client has an inactivity timeout or experiences ..."
• 15:3615:36, 5 February 2016 diff hist 0‎ APPS:Incident Management ‎No edit summary current
• 15:3615:36, 5 February 2016 diff hist +59‎ APPS:Incident Management ‎No edit summary
• 15:2815:28, 5 February 2016 diff hist −1‎ Copying Email Templates Between Shared Mailboxes ‎No edit summary
• 15:2715:27, 5 February 2016 diff hist −2‎ Copying Email Templates Between Shared Mailboxes ‎No edit summary
• 15:2715:27, 5 February 2016 diff hist +23‎ Copying Email Templates Between Shared Mailboxes ‎No edit summary
• 15:2715:27, 5 February 2016 diff hist −10‎ Copying Email Templates Between Shared Mailboxes ‎No edit summary
• 15:2615:26, 5 February 2016 diff hist +454‎ N Copying Email Templates Between Shared Mailboxes ‎ Created page with "If you wish to copy email templates from an existing shared mailbox to a newly created one please carry out the following: <On the Supportworks server > open the Interactive..."
• 15:2315:23, 5 February 2016 diff hist +54‎ Email ‎No edit summary

7 January 2016

• 17:3617:36, 7 January 2016 diff hist +83‎ N CORE:Video Tutorials ‎ Created page with "* [https://www.youtube.com/watch?v=w-L3nGZh1WA Minimum Number of Characters search]" current
• 17:3517:35, 7 January 2016 diff hist +43‎ Main Page ‎No edit summary
• 17:3117:31, 7 January 2016 diff hist +42‎ CORE:Database ‎No edit summary
• 17:3017:30, 7 January 2016 diff hist +45‎ N Minimum Number of Characters search ‎ Created page with "[https://www.youtube.com/watch?v=w-L3nGZh1WA]" current
• 16:5416:54, 7 January 2016 diff hist +42‎ CORE:Database ‎No edit summary

29 December 2015

• 16:4816:48, 29 December 2015 diff hist +113‎ Archiving Call/Mail Attachments and Mail Data ‎No edit summary current

20 August 2015

• 16:1816:18, 20 August 2015 diff hist +17‎ Maximum number of licences has been reached message ‎No edit summary current