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- 16:05, 3 July 2018 diff hist +993 N Importing Call Profiles Created page with "The procedure for importing a set of problem/request profiles or a set of resolution profiles is as follows: 1..With the Data Import Manager running, select the Other Import..." current
- 16:04, 3 July 2018 diff hist +30 ESP:Frequently Asked Questions →Database
- 14:57, 3 July 2018 diff hist +1 Copying Email Templates Between Shared Mailboxes current
- 14:56, 3 July 2018 diff hist -3 Copying Email Templates Between Shared Mailboxes
- 14:56, 3 July 2018 diff hist +125 Copying Email Templates Between Shared Mailboxes
- 14:55, 3 July 2018 diff hist +11 Copying Email Templates Between Shared Mailboxes
- 13:36, 3 July 2018 diff hist 0 Trouble Shooting SupportWorks email when connecting to Exchange\Office 365
- 13:35, 3 July 2018 diff hist +74 Trouble Shooting SupportWorks email when connecting to Exchange\Office 365
- 13:33, 3 July 2018 diff hist +20 Trouble Shooting SupportWorks email when connecting to Exchange\Office 365
- 11:01, 3 July 2018 diff hist +1 Trouble Shooting SupportWorks email when connecting to Exchange\Office 365
- 11:00, 3 July 2018 diff hist +18 Trouble Shooting SupportWorks email when connecting to Exchange\Office 365
- 16:02, 2 July 2018 diff hist +108 Trouble Shooting SupportWorks email when connecting to Exchange\Office 365
- 16:00, 2 July 2018 diff hist +8,720 N Trouble Shooting SupportWorks email when connecting to Exchange\Office 365 Created page with "The SwInternetMC runs every 5 minutes by default on the SupportWorks server to process inbound and outbound email. The following are methods that can be used to identify and r..."
- 15:55, 2 July 2018 diff hist +80 ESP:Frequently Asked Questions
- 15:49, 2 July 2018 diff hist +6 Commands for Generating Text Messages on the Information Bar current
- 15:49, 2 July 2018 diff hist -261 Commands for Generating Text Messages on the Information Bar
- 15:49, 2 July 2018 diff hist 0 N File:Colour.jpg current
- 15:47, 2 July 2018 diff hist -125 Commands for Generating Text Messages on the Information Bar
- 15:47, 2 July 2018 diff hist 0 N File:Icon.jpg current
- 15:45, 2 July 2018 diff hist +11 Commands for Generating Text Messages on the Information Bar
- 15:44, 2 July 2018 diff hist +1,647 N Commands for Generating Text Messages on the Information Bar Created page with "Textual notifications can be displayed by command from a customer record on the information bar that stretches along the bottom of the Log Call form. Such a notification consi..."
- 15:44, 2 July 2018 diff hist 0 N File:Messagebar.jpg current
- 15:42, 2 July 2018 diff hist +67 ESP:Frequently Asked Questions
- 15:38, 2 July 2018 diff hist -1,707 Pop-up Messages in the SupportWorks Helpdesk Client current
- 15:37, 2 July 2018 diff hist +11 Pop-up Messages in the SupportWorks Helpdesk Client
- 15:37, 2 July 2018 diff hist +20 Pop-up Messages in the SupportWorks Helpdesk Client
- 15:35, 2 July 2018 diff hist -3 Pop-up Messages in the SupportWorks Helpdesk Client
- 15:35, 2 July 2018 diff hist +2 Pop-up Messages in the SupportWorks Helpdesk Client
- 15:35, 2 July 2018 diff hist +16 Pop-up Messages in the SupportWorks Helpdesk Client
- 15:34, 2 July 2018 diff hist 0 N File:Popup.jpg current
- 15:33, 2 July 2018 diff hist +3,496 N Pop-up Messages in the SupportWorks Helpdesk Client Created page with "Question: How do I implement a message box pop up when logging a call for a particular customer? A message can be added to a customer’s properties that will inform an ana..."
- 15:32, 2 July 2018 diff hist +58 ESP:Frequently Asked Questions
- 15:59, 28 June 2018 diff hist -1 Expanding the Number of Available Levels For Problem Profile Codes current
- 15:56, 28 June 2018 diff hist +10 Expanding the Number of Available Levels For Problem Profile Codes
- 15:55, 28 June 2018 diff hist -8 Expanding the Number of Available Levels For Problem Profile Codes
- 15:52, 28 June 2018 diff hist +19 Expanding the Number of Available Levels For Problem Profile Codes
- 15:51, 28 June 2018 diff hist +2,761 N Expanding the Number of Available Levels For Problem Profile Codes Created page with "1. In accordance with good working practice, it is advisable to backup your database files before commencing any operation that will change live data 2. Ensure all Support-Wor..."
- 15:51, 28 June 2018 diff hist +73 ESP:Frequently Asked Questions →Other
- 15:35, 28 June 2018 diff hist +1,363 N Special characters cause SQL insert/update statements to fail in Mariadb Created page with "This workaround utilizes the MariaDb ODBC 2.0 connector and is required when communicating between the Core Services 6.0.x versions of MariaDb and Supportworks 8.2 ESP. On th..." current
- 15:34, 28 June 2018 diff hist +79 CORE:Frequently Asked Questions
- 15:44, 22 June 2018 diff hist +1 FAQ:Status and CMDB Status not updating through Staging current
- 15:44, 22 June 2018 diff hist +401 FAQ:Status and CMDB Status not updating through Staging
- 15:39, 22 June 2018 diff hist +3 FAQ:Status and CMDB Status not updating through Staging
- 15:39, 22 June 2018 diff hist +843 N FAQ:Status and CMDB Status not updating through Staging Created page with "The reason that CI Status levels currently shouldn't be updated through the CMDB Staging area is that this would completely bypass any application functionality relating to th..."
- 15:33, 22 June 2018 diff hist +62 APPS:Frequently Asked Questions
- 13:57, 22 June 2018 diff hist +72 APPS:Frequently Asked Questions
- 14:40, 21 June 2018 diff hist +30 Logging Requests - When choosing the Impact and Urgency the priority is not set, the field on the form remains blank current
- 14:40, 21 June 2018 diff hist +19 N File:UseCIassessment.jpg UseCIassessment.jpg current
- 14:39, 21 June 2018 diff hist +16 Logging Requests - When choosing the Impact and Urgency the priority is not set, the field on the form remains blank
- 14:37, 21 June 2018 diff hist +745 N Logging Requests - When choosing the Impact and Urgency the priority is not set, the field on the form remains blank Created page with "The most likely cause of this issue is that the value UseCIAssessmentLevels is set to 1 which means the Log new Incident form is getting the Priority from the associated CI ra..."