Frequently Asked Questions

General Usage

• Content Issues when Logging or Updating a Call from E-Mail
• Pinning Shortcuts to the Taskbar in Windows 7

Installation

• Switching to Other Supportworks Servers
• Performing a "Silent" Installation or Upgrade of the Supportworks Client | (Forum thread)
• Supportworks V8 Technical Requirements
• Supportworks Client Installation Requirements

Networking and Connectivity

• Supportworks Bandwidth Usage on the Network | (Forum thread)
• Using Supportworks through a Firewall or over VPN/NAT | (Forum thread)
• How to Configure and Test Inbound and Outbound SMTP | (Forum thread)
• Enabling SelfService Access via a Remote Web Server
• Enabling Web Client Access via a Remote Web Server
• Setting Up Web Services Using Virtual Hosts
• Fixing Problems Arising from TCP Stack Offload on Windows Server 2003
• Removing Historical Server Connections
• Unable to remove a user session via Manage Server Connection

Customisation

• Triggering Client Actions from Active Pages | (Forum thread)
• Increasing the Number of Tiers Available for Call Profiles | (Forum thread)

Licensing

• Supportworks 7.x Licensing Policy | (Forum thread)
• Licensing Issues Resulting from System ID Changes
• Functionality Disabled or Limited by a Supportworks Lockdown Licence
• Maximum number of licences has been reached message
• Managing Named Licenses
• Supportworks rejecting logins under named user licences

Database
Backup and Migration
Security
Diagnostic Facilities
Email
Scheduler
Web Client
Dashboard
Knowledgebase
Selfservice
Regional Settings
Customer Surveys
Support Diagnostics and Logging
Server Start Up
Other