User contributions for DavidH

10 August 2015

• 16:0816:08, 10 August 2015 diff hist +143‎ Increasing the Maximum Size of the Analyst E-Mail Address Field ‎No edit summary

16 July 2015

• 13:0513:05, 16 July 2015 diff hist −66‎ Content Issues when Logging or Updating a Call from E-Mail ‎No edit summary
• 11:4611:46, 16 July 2015 diff hist −38‎ APPS:How do I enable the BPM Utility ‎No edit summary

15 July 2015

• 16:1616:16, 15 July 2015 diff hist −100‎ High Availability Procedures for Supportworks ‎ →‎Further Reading current
• 16:1016:10, 15 July 2015 diff hist +4‎ Archiving Call/Mail Attachments and Mail Data ‎No edit summary
• 15:4515:45, 15 July 2015 diff hist +2,709‎ N FAQ:How to Delete all Supportworks ITSM 3.6 Call Data ‎ Created page with "{{Template:Basic Cover |title=How to Delete ITSM v3.6.0 Call Data |type=FAQ |htl=Y }} {{Template:Basic Status |status=Published |version=1.0 |authors=HSML |applicableto=Suppo..." current
• 15:4315:43, 15 July 2015 diff hist +121‎ Supportworks ITSM Enterprise ‎No edit summary
• 15:3615:36, 15 July 2015 diff hist +1‎ FAQ:ITSM Known Issues with ESP 7.5 ‎No edit summary current
• 15:3515:35, 15 July 2015 diff hist +1‎ FAQ:How to Delete all Supportworks ITSM Call Data ‎No edit summary
• 14:2914:29, 15 July 2015 diff hist +27‎ APPS:How do I control the options in the Action Source and Action Type fields when updating a call ‎ →‎How do I control the options in the Action Source and Action Type fields when updating a call
• 13:5913:59, 15 July 2015 diff hist +27‎ APPS:How do I set the number of days before specific call types are closed ‎No edit summary
• 13:5413:54, 15 July 2015 diff hist +35‎ APPS:How do I enable the BPM Utility ‎ →‎How do I enable the BPM Utility
• 13:4813:48, 15 July 2015 diff hist +3‎ FAQ:ITSM Known Issues with ESP 7.5 ‎No edit summary
• 13:4513:45, 15 July 2015 diff hist +75‎ FAQ:How to Delete all Supportworks ITSM Call Data ‎No edit summary

10 July 2015

• 14:1614:16, 10 July 2015 diff hist +2‎ APPS:Business Process Manager ‎No edit summary
• 14:1614:16, 10 July 2015 diff hist +3‎ APPS:Request Related Features ‎No edit summary
• 14:1614:16, 10 July 2015 diff hist +58‎ N APPS:Incident Management ‎ Created page with "* Call Routing on Logging"
• 14:1614:16, 10 July 2015 diff hist +5‎ APPS:Quick Questions ‎No edit summary
• 14:1614:16, 10 July 2015 diff hist −58‎ Incident Management ‎ Blanked the page current
• 14:1514:15, 10 July 2015 diff hist +346‎ N APPS:Request Related Features ‎ Created page with "How do I set the number of days before specific call types are closed [[APPS:How do I control t..."
• 14:1514:15, 10 July 2015 diff hist +5‎ APPS:Quick Questions ‎No edit summary
• 14:1514:15, 10 July 2015 diff hist −346‎ Request Related Features ‎ Blanked the page current
• 14:1514:15, 10 July 2015 diff hist +72‎ N APPS:Business Process Manager ‎ Created page with "How do I enable the BPM Utility"
• 14:1414:14, 10 July 2015 diff hist +5‎ APPS:Quick Questions ‎No edit summary
• 14:1414:14, 10 July 2015 diff hist −72‎ Business Process Manager ‎ Blanked the page current
• 14:1214:12, 10 July 2015 diff hist +691‎ N APPS:How do I enable the BPM Utility ‎ Created page with "== How do I enable the BPM Utility == The BPM Utility is used to import and export Business Process definitions so that they can be move from one instance of Supportworks to ..."
• 14:1114:11, 10 July 2015 diff hist +671‎ N APPS:How do I control the options in the Action Source and Action Type fields when updating a call ‎ Created page with "== How do I control the options in the Action Source and Action Type fields when updating a call == The options in the Action Source and Action Type fields in the Call Update..."
• 14:1114:11, 10 July 2015 diff hist +1,039‎ N APPS:How do I set the number of days before specific call types are closed ‎ Created page with "== How do I set the number of days before specific call types are closed == Within the Supportworks Platform, there is a feature which will close calls which have been resolv..."
• 14:1014:10, 10 July 2015 diff hist +551‎ N APPS:Call Routing on Logging ‎ Created page with "== Call Routing on Logging == In order to move an Incident on logging to a particular group or analyst you would need to carry out the following: 1..Go to File > Manage set..."
• 14:1014:10, 10 July 2015 diff hist +29‎ Incident Management ‎No edit summary
• 14:1014:10, 10 July 2015 diff hist +10‎ Request Related Features ‎No edit summary
• 14:0914:09, 10 July 2015 diff hist +5‎ Business Process Manager ‎No edit summary
• 14:0914:09, 10 July 2015 diff hist −520‎ Call Routing on Logging ‎ Blanked the page current
• 14:0814:08, 10 July 2015 diff hist −671‎ How do I control the options in the Action Source and Action Type fields when updating a call ‎ →‎How do I control the options in the Action Source and Action Type fields when updating a call current
• 14:0814:08, 10 July 2015 diff hist −1,039‎ How do I set the number of days before specific call types are closed ‎ →‎How do I set the number of days before specific call types are closed current
• 14:0714:07, 10 July 2015 diff hist −691‎ How do I enable the BPM Utility ‎ →‎How do I enable the BPM Utility current
• 14:0614:06, 10 July 2015 diff hist −15‎ APPS:Quick Questions ‎No edit summary
• 14:0614:06, 10 July 2015 diff hist +15‎ APPS:Quick Questions ‎No edit summary
• 10:2910:29, 10 July 2015 diff hist +671‎ N How do I control the options in the Action Source and Action Type fields when updating a call ‎ Created page with "== How do I control the options in the Action Source and Action Type fields when updating a call == The options in the Action Source and Action Type fields in the Call Update..."
• 10:2410:24, 10 July 2015 diff hist +193‎ Request Related Features ‎No edit summary
• 10:1910:19, 10 July 2015 diff hist +1,039‎ N How do I set the number of days before specific call types are closed ‎ Created page with "== How do I set the number of days before specific call types are closed == Within the Supportworks Platform, there is a feature which will close calls which have been resolv..."
• 10:1010:10, 10 July 2015 diff hist +143‎ N Request Related Features ‎ Created page with "How do I set the number of days before specific call types are closed"
• 10:0810:08, 10 July 2015 diff hist +58‎ APPS:Quick Questions ‎No edit summary
• 10:0710:07, 10 July 2015 diff hist +691‎ N How do I enable the BPM Utility ‎ Created page with "== How do I enable the BPM Utility == The BPM Utility is used to import and export Business Process definitions so that they can be move from one instance of Supportworks to ..."
• 10:0010:00, 10 July 2015 diff hist +67‎ N Business Process Manager ‎ Created page with "How do I enable the BPM Utility"
• 09:5809:58, 10 July 2015 diff hist +57‎ N APPS:Quick Questions ‎ Created page with "* Business Process Manager"

16 June 2015

• 12:4912:49, 16 June 2015 diff hist +3,680‎ N FAQ:Configure AutoResponder to Log an ITSM call ‎ Created page with "== Configure AutoResponder to Log an ITSM call == ITSM Version: 3.6.1 It is possible to create an AutoResponder rule which will log a new ITSM call when an email is sent to..."
• 12:3512:35, 16 June 2015 diff hist +111‎ APPS:Frequently Asked Questions ‎No edit summary
• 11:5911:59, 16 June 2015 diff hist +3,124‎ N APPS:What is an Application ‎ Created page with "== What is an Application == At a high level, the Application provides the main set of features which are experiences by a user, where a user can be either an Analyst or a C..."
• 11:0911:09, 16 June 2015 diff hist +57‎ Main Page ‎No edit summary