ESP:Frequently Asked Questions

General Usage

• Content Issues when Logging or Updating a Call from E-Mail
• Pinning Shortcuts to the Taskbar in Windows 7

Installation

• Switching to Other Supportworks Servers
• Performing a "Silent" Installation or Upgrade of the Supportworks Client | (Forum thread)
• Supportworks V8 Technical Requirements
• Supportworks Client Installation Requirements

Networking and Connectivity

• Supportworks Bandwidth Usage on the Network | (Forum thread)
• Using Supportworks through a Firewall or over VPN/NAT | (Forum thread)
• How to Configure and Test Inbound and Outbound SMTP | (Forum thread)
• Enabling SelfService Access via a Remote Web Server
• Enabling Web Client Access via a Remote Web Server
• Setting Up Web Services Using Virtual Hosts
• Fixing Problems Arising from TCP Stack Offload on Windows Server 2003
• Removing Historical Server Connections
• Unable to remove a user session via Manage Server Connection

Customisation

• Triggering Client Actions from Active Pages | (Forum thread)
• Increasing the Number of Tiers Available for Call Profiles | (Forum thread)

Licensing

• Supportworks 7.x Licensing Policy | (Forum thread)
• Licensing Issues Resulting from System ID Changes
• Functionality Disabled or Limited by a Supportworks Lockdown Licence
• Maximum number of licences has been reached message
• Managing Named Licenses
• Supportworks rejecting logins under named user licences

Database

• How to Set Supportworks Database Table Permissions
• Database Searches
• Data discrepancy after migration - summary fields not populated

Backup and Migration
Security
Diagnostic Facilities
Email
Scheduler
Web Client
Dashboard
Knowledgebase
Selfservice
Regional Settings
Customer Surveys
Support Diagnostics and Logging
Server Start Up
Other