ESP:Frequently Asked Questions
General Usage
- Content Issues when Logging or Updating a Call from E-Mail
- Pinning Shortcuts to the Taskbar in Windows 7
- How E-Mail Works
Installation
- Switching to Other Supportworks Servers
- Performing a "Silent" Installation or Upgrade of the Supportworks Client | (Forum thread)
Networking and Connectivity
- Supportworks Bandwidth Usage on the Network | (Forum thread)
- Using Supportworks through a Firewall or over VPN/NAT | (Forum thread)
- How to Configure and Test Inbound and Outbound SMTP | (Forum thread)
- Enabling SelfService Access via a Remote Web Server
- Enabling Analyst Portal Access via a Remote Web Server
- Enabling Web Client Access via a Remote Web Server
- Setting Up Web Services Using Virtual Hosts
- Fixing Problems Arising from TCP Stack Offload on Windows Server 2003
Customisation
- Triggering Client Actions from Active Pages | (Forum thread)
- Increasing the Number of Tiers Available for Call Profiles | (Forum thread)
Licensing
- Supportworks 7.x Licensing Policy | (Forum thread)
- Licensing Issues Resulting from System ID Changes
- Functionality Disabled or Limited by a Supportworks Lockdown Licence
Backup and Migration
- Backing Up the Supportworks Server | (Forum thread)
- Supportworks Replication | (Forum thread)
- Migrating Supportworks Data from One Database Server to Another | (Forum thread)
- Migrating or Cloning the Supportworks Server
- Virtual Server Migration
- Fixing SwSQL Replication Issues after Upgrade to Core Services 3.1.2
- Archiving Call/Mail Attachments and Mail Data (Draft)
- High Availability Procedures for Supportworks
Security
- Hardening Your Servers against Attack
- Apache Web Server Hardening
- Setting Up Single Sign-On for the Web Client
- Setting Up Single Sign-On for SelfService
- Configuring SSL and Using Your Own Certificate/Key on the Web Server
Performance
- Improving the Performance of the KnowledgeBase Browse Tree
- Choosing a Suitable Value for the Maximum ODBC Pool Count
Database
- Size Comparison of SwSQL with MS SQL
- How to Repair a Corrupt Index File | (Forum thread)
- Increasing the Maximum Size of the Analyst E-Mail Address Field | (Forum thread)
- Adding Extra Filter Columns to the Call-Index Table
- How to Run a Batch Update of All Customer Records for Web Access | (Forum thread)
- Changing the SwSQL Account Password | (Forum thread)
- How to Identify the Database that Holds a Specific Table
- How to Set Supportworks Database Table Permissions
- How to repair all system tables (sw_systemdb)| wiki
Diagnostic Facilities
Other
- Configuring Supportworks to Retrieve Address Lists from Microsoft Active Directory Services (ADS) | (Forum thread)
- Supportworks ESP Maximum Limits | (Forum thread)