Template:Supportworks Services and their Ports
There are various services that Supportworks loads and runs. Each service is provided as a TCP protocol connection from the Supportworks server on specific ports - which you have to ensure your firewall keeps open. The following table shows the services provided, the name of the module that provides each one, the port that each service is provided on and the versions of Supportworks to which those ports apply:
|Supportworks services via binary requests||SwServerService||5001 (Default)||All|
|Supportworks SQL server||SwSqlServer||5002 (Default)||Up to 7.5|
|KnowledgeBase index server||SwIndexServer||5003 (Default)||Up to 7.4.1|
|Supportworks mail services||SwMailService||5004||Up to 7.4.1|
|Supportworks services via text-based requests||SwServerService||5005||All|
|Supportworks Messenger services||SwMessengerService||5006||All|
|Supportworks calendar services||SwCalendarService||5008||Up to 7.4.1|
|Supportworks calendar services over XMLMC||SwCalendarService||5013||From 7.4.0|
|Supportworks mail services over XMLMC||SwMailService||5014||From 7.4.0|
|Supportworks services over XMLMC||SwServerService||5015||From 7.4.0|
|Supportworks FTP services (My Library)||SwFileService||21/5021 (Default)||Up to 7.4.1|
|Supportworks HTTP services with HTTP configured||SwHttpServer||80 (Default)||All|
|Supportworks HTTP services with HTTPS configured||SwHttpServer||443 (Default)||All|
For firewall configuration purposes, you can ignore any services/ports that do not apply to your particular Supportworks version.
Any port shown above as the default for a given set of Supportworks services is changeable, which means that an alternative port may have been chosen by your organisation if they wanted to use the original for something else. Such a change, however, will have been highly unlikely - except to HTTP port 80, which is commonly used by Web servers in general.
Note that the default port for Supportworks FTP services changed from 21 to 5021 in Version 7.4.0.