Difference between revisions of "Resetting Email folder counter in the Supportworks Client"
Jump to navigation
Jump to search
(Created page with "Please fallow the below guide in order to reset the mail folder counter. 1..Edit the following file. C: /Program Files/Hornbill/Supportworks server/conf/SwServerService...") |
|||
Line 1: | Line 1: | ||
Please fallow the below guide in order to reset the mail folder counter. | Please fallow the below guide in order to reset the mail folder counter. | ||
− | 1..Edit the following file. | + | 1..Edit the following file on the Supportworks server. |
C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder) | C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder) | ||
Revision as of 17:04, 24 March 2016
Please fallow the below guide in order to reset the mail folder counter.
1..Edit the following file on the Supportworks server. C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder)
2.. Set the following value to 1. <InitFolderUnreadCounts value="1" />
Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.