How to enable WebClient logging

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Revision as of 11:27, 30 January 2018 by Nanette (talk | contribs)
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Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: All Versions of Supportworks

1.. Go to http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.

2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. The follow entries will require the parameter false be set to true:

define("_LOG_WC_SQL_ACTIVITY",false);
  1. define("_LOG_WC_XMLMC_ACTIVITY",false);
    define("_LOG_WC_XMLMC_RESPONSE",false);
    define("_LOG_WC_5005_ACTIVITY",false);
    define("_LOG_WC_SERVICE_ACTIVITY",false);