How to enable WebClient logging

Status:	Published
Version:	1.1
Authors:	Hornbill Support
Applies to:	All Versions of Supportworks

How to enable WebClient logging

1.. Go to <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\ locate the diagnose.php and forward the Diagnostic Report to [email protected].

2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited.

The follow entries will require the parameter false be set to true:

define("_LOG_WC_SQL_ACTIVITY",false);

define("_LOG_WC_XMLMC_ACTIVITY",false);

define("_LOG_WC_XMLMC_RESPONSE",false);

define("_LOG_WC_5005_ACTIVITY",false);

define("_LOG_WC_SERVICE_ACTIVITY",false);

Once these entries have been changed and the file saved, each time that a session is started via a webclient login, a new log file will be created.

The file will be located at the following path; <dirve:>\Program Files\Hornbill\Supportworks Server\html\webclient\temporaryfiles\<session-id>

The filename called webclient.log; will itself be located in a folder named using the <sessionid>, this will be unique for each weblient session.

The log file is a standard text file formatted using the standard Supportworks logging format, enabling the file to be opened via the Supportworks Log File Veiwer.