Difference between revisions of "How to enable WebClient logging"

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1..Go to:
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1.. Go to http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.  
 
 
  http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.  
 
  
 
2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited.  The follow entries will require the parameter false be set to true.
 
2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited.  The follow entries will require the parameter false be set to true.

Revision as of 11:24, 30 January 2018




Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: All Versions of Supportworks

1.. Go to http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.

2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. The follow entries will require the parameter false be set to true.

define("_LOG_WC_SQL_ACTIVITY",false);

define("_LOG_WC_XMLMC_ACTIVITY",false); define("_LOG_WC_XMLMC_RESPONSE",false); define("_LOG_WC_5005_ACTIVITY",false); define("_LOG_WC_SERVICE_ACTIVITY",false);