Difference between revisions of "How to enable WebClient logging"
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− | 1.. | + | == How to enable WebClient logging == |
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+ | The following are instructions on how to enable the logging, file locations and further information: | ||
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+ | 1..In order to turn on logging for the webclient, the file \Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. | ||
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+ | The follow entries will require the parameter false be set to true: | ||
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+ | ::<code> define("_LOG_WC_SQL_ACTIVITY",false);</code> | ||
+ | ::<code> define("_LOG_WC_XMLMC_ACTIVITY",false);</code> | ||
+ | ::<code> define("_LOG_WC_XMLMC_RESPONSE",false);</code> | ||
+ | ::<code> define("_LOG_WC_5005_ACTIVITY",false);</code> | ||
+ | ::<code> define("_LOG_WC_SERVICE_ACTIVITY",false);</code> | ||
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+ | Once these entries have been changed and the file saved, each time that a session is started via a webclient login, a new log file will be created. | ||
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+ | The file will be located at the following path; <dirve:>\Program Files\Hornbill\Supportworks Server\html\webclient\temporaryfiles\<session-id> | ||
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− | + | The filename called webclient.log; will itself be located in a folder named using the <sessionid>, this will be unique for each weblient session. | |
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− | + | The log file is a standard text file formatted using the standard Supportworks logging format, enabling the file to be opened via the Supportworks Log File Veiwer. | |
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Latest revision as of 12:01, 30 January 2018
Status: | Published |
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Version: | 1.1 |
Authors: | Hornbill Support |
Applies to: | All Versions of Supportworks |
How to enable WebClient logging
The following are instructions on how to enable the logging, file locations and further information:
1..In order to turn on logging for the webclient, the file \Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited.
The follow entries will require the parameter false be set to true:
define("_LOG_WC_SQL_ACTIVITY",false);
define("_LOG_WC_XMLMC_ACTIVITY",false);
define("_LOG_WC_XMLMC_RESPONSE",false);
define("_LOG_WC_5005_ACTIVITY",false);
define("_LOG_WC_SERVICE_ACTIVITY",false);
Once these entries have been changed and the file saved, each time that a session is started via a webclient login, a new log file will be created.
The file will be located at the following path; <dirve:>\Program Files\Hornbill\Supportworks Server\html\webclient\temporaryfiles\<session-id>
The filename called webclient.log; will itself be located in a folder named using the <sessionid>, this will be unique for each weblient session.
The log file is a standard text file formatted using the standard Supportworks logging format, enabling the file to be opened via the Supportworks Log File Veiwer.