Combined Release Notification

This Release Notification covers the release of the following products

• Supportworks ESP v8.2 (Release Notes)
• ITSM Enterprise v4.2 (Release Notes)
• ITSM Foundations v2.0.2 (Release Notes)

This release delivers the following three objectives:

1. New ITSM Enterprise Selfservice module, with wider desktop and mobile browser support
2. New features for the ITSM enterprise application
3. Additional XMLMC APIs to support enhanced password features for use with SelfService

There are also a combined count of over 10 defect fixes within Supportworks ESP and ITSM Enterprise.

It is important to note that a conventional upgrade is  not possible  with this version. However there is a migration path to Supportworks ESP v8.2. This option should be indicated to the Care Team in the first instance.

Please contact the Care Team at [email protected] if you would like to install Supportworks ESP v8.2