Combined Release Notification
This Release Notification covers the release of the following products
- Supportworks ESP v8.2 (Release Notes)
- ITSM Enterprise v4.2 (Release Notes)
- ITSM Foundations v2.0.2 (Release Notes)
This release delivers the following three objectives:
- New ITSM Enterprise Selfservice module, with wider desktop and mobile browser support
- New features for the ITSM enterprise application
- Additional XMLMC APIs to support enhanced password features for use with SelfService
There are also a combined count of over 10 defect fixes within Supportworks ESP and ITSM Enterprise.
It is important to note that a conventional upgrade is not possible with this version. However there is a migration path to Supportworks ESP v8.2. This option should be indicated to the Care Team in the first instance.
Please contact the Care Team at [email protected] if you would like to install Supportworks ESP v8.2