Change the hyperlink on the Customer Survey
If a Server Migration is done, some hyperlinks will need to be re-directed to show the new server. One of these links is the Customer Survey link. Normally once a survey is created and surveys have been sent out on it, the links is de-activated and cannot be changed using the Supportworks Client. In order to change it you would need access to the server.
use sw_systemdb; UPDATE survey_config SET URL = 'http://<NEWServerIP or Name>/sw/survey/<surveyName>/' WHERE URL = 'http://<OLDServerIP or Name>/sw/survey/<surveyName>/'
There is no need to restart services.
When you next log in to the client, and check the survey URL you should see the new correct server URL.