Template:Supportworks Services and their Ports

There are various services that Supportworks loads and runs. Each service is provided as a TCP protocol connection from the Supportworks server on specific ports - which you have to ensure your firewall keeps open. The following table shows the services provided, the name of the module that provides each one, the port that each service is provided on and the versions of Supportworks to which those ports apply:

Service	Module Name	Port	Versions
Supportworks services via binary requests	SwServerService	5001 (Default)	All
Supportworks SQL server	SwSqlServer	5002 (Default)	Up to 7.5
KnowledgeBase index server	SwIndexServer	5003 (Default)	Up to 7.4.1
Supportworks mail services	SwMailService	5004	Up to 7.4.1
Supportworks services via text-based requests	SwServerService	5005	All
Supportworks Messenger services	SwMessengerService	5006	All
Supportworks calendar services	SwCalendarService	5008	Up to 7.4.1
Supportworks calendar services over XMLMC	SwCalendarService	5013	From 7.4.0
Supportworks mail services over XMLMC	SwMailService	5014	From 7.4.0
Supportworks services over XMLMC	SwServerService	5015	From 7.4.0
Supportworks FTP services (My Library)	SwFileService	21/5021 (Default)	Up to 7.4.1
Supportworks HTTP services with HTTP configured	SwHttpServer	80 (Default)	All
Supportworks HTTP services with HTTPS configured	SwHttpServer	443 (Default)	All

For firewall configuration purposes, you can ignore any services/ports that do not apply to your particular Supportworks version.

Any port shown above as the default for a given set of Supportworks services is changeable, which means that an alternative port may have been chosen by your organisation if they wanted to use the original for something else. Such a change, however, will have been highly unlikely - except to HTTP port 80, which is commonly used by Web servers in general.

Note that the default port for Supportworks FTP services changed from 21 to 5021 in Version 7.4.0.