Creating a SLA Diagnostic Report from a Call
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| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | All Versions of Supportworks |
1. Open <installPath>\Hornbill\Core Services\SwHttpServer\bin\php.ini 2. Uncomment: error_reporting = E_ALL & ~E_NOTICE (Remove the leading semi-colon) 3. Change: error_reporting = Off to error_reporting = On 4. Change: display_errors = On to display_errors = Off 5. Change: log_errors = Off to log_errors = On 6. Change: ;error_log = filename to: error_log = "<installPath>\Hornbill\Supportworks Server\log\phperror.log" (Note: the quotes around the file path are required!!!) 7. Restart the SwHttpServer service