How to enable WebClient logging
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | All Versions of Supportworks |
How to enable WebClient logging
The following are instructions on how to enable the logging, file locations and further information:
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1..In order to turn on logging for the webclient, the file \Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited.
The follow entries will require the parameter false be set to true:
define("_LOG_WC_SQL_ACTIVITY",false);define("_LOG_WC_XMLMC_ACTIVITY",false);define("_LOG_WC_XMLMC_RESPONSE",false);define("_LOG_WC_5005_ACTIVITY",false);define("_LOG_WC_SERVICE_ACTIVITY",false);
Once these entries have been changed and the file saved, each time that a session is started via a webclient login, a new log file will be created.
The file will be located at the following path; <dirve:>\Program Files\Hornbill\Supportworks Server\html\webclient\temporaryfiles\<session-id>
The filename called webclient.log; will itself be located in a folder named using the <sessionid>, this will be unique for each weblient session.
The log file is a standard text file formatted using the standard Supportworks logging format, enabling the file to be opened via the Supportworks Log File Veiwer.