Resetting Email folder counter in the Supportworks Client: Difference between revisions

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Please fallow the below guide in order to reset the mail folder counter.  
Please follow the below guide in order to reset the mail folder counter.  


   1..Edit the following file on the Supportworks server.
   1..Edit the following file on the Supportworks server.

Latest revision as of 17:05, 24 March 2016

Please follow the below guide in order to reset the mail folder counter. 

 1..Edit the following file on the Supportworks server.
 C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder)

 2.. Set the following value to 1.
 <InitFolderUnreadCounts value="1" />


Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.

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