Resetting Email folder counter in the Supportworks Client: Difference between revisions
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(Created page with "Please fallow the below guide in order to reset the mail folder counter. 1..Edit the following file. C: /Program Files/Hornbill/Supportworks server/conf/SwServerService...") |
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Please fallow the below guide in order to reset the mail folder counter. | Please fallow the below guide in order to reset the mail folder counter. | ||
1..Edit the following file. | 1..Edit the following file on the Supportworks server. | ||
C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder) | C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder) | ||
Revision as of 17:04, 24 March 2016
Please fallow the below guide in order to reset the mail folder counter.
1..Edit the following file on the Supportworks server. C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder)
2.. Set the following value to 1. <InitFolderUnreadCounts value="1" />
Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.