ESP82:Combined Release Notification: Difference between revisions
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* ITSM Enterprise v4.2 ([https://community.hornbill.com/#docviewer?doc=Supportworks-ITSM-Enterprise/Version-4.2.0/Release-Notes/Supportworks-ITSM-Application:-Release-Notes/ITSM-4.2.0 Release Notes]) | * ITSM Enterprise v4.2 ([https://community.hornbill.com/#docviewer?doc=Supportworks-ITSM-Enterprise/Version-4.2.0/Release-Notes/Supportworks-ITSM-Application:-Release-Notes/ITSM-4.2.0 Release Notes]) | ||
* ITSM Foundations v2.0.2 ([https://community.hornbill.com/#docviewer?doc=Supportworks-ITSM-Foundations/Version-2.0.2/Release-Notes Release Notes]) | * ITSM Foundations v2.0.2 ([https://community.hornbill.com/#docviewer?doc=Supportworks-ITSM-Foundations/Version-2.0.2/Release-Notes Release Notes]) | ||
This release delivers the following three objectives: | This release delivers the following three objectives: | ||
| Line 10: | Line 9: | ||
# New ITSM Enterprise Selfservice module, with wider desktop and mobile browser support | # New ITSM Enterprise Selfservice module, with wider desktop and mobile browser support | ||
# New features for the ITSM enterprise application | # New features for the ITSM enterprise application | ||
# Additional XMLMC APIs to support enhanced password features for use with | # Additional XMLMC APIs to support enhanced password features for use with SelfService | ||
There are also a combined count of over 10 defect fixes within Supportworks ESP and ITSM Enterprise. | |||
It is important to note that a conventional upgrade is <span style="color:white; background:red">''' not possible '''</span> with this version. However there is a migration path to Supportworks ESP v8.2. This option should be indicated to the Care Team in the first instance. | It is important to note that a conventional upgrade is <span style="color:white; background:red">''' not possible '''</span> with this version. However there is a migration path to Supportworks ESP v8.2. This option should be indicated to the Care Team in the first instance. | ||
Latest revision as of 12:48, 26 October 2016
This Release Notification covers the release of the following products
- Supportworks ESP v8.2 (Release Notes)
- ITSM Enterprise v4.2 (Release Notes)
- ITSM Foundations v2.0.2 (Release Notes)
This release delivers the following three objectives:
- New ITSM Enterprise Selfservice module, with wider desktop and mobile browser support
- New features for the ITSM enterprise application
- Additional XMLMC APIs to support enhanced password features for use with SelfService
There are also a combined count of over 10 defect fixes within Supportworks ESP and ITSM Enterprise.
It is important to note that a conventional upgrade is not possible with this version. However there is a migration path to Supportworks ESP v8.2. This option should be indicated to the Care Team in the first instance.
Please contact the Care Team at [email protected] if you would like to install Supportworks ESP v8.2