How to enable WebClient logging: Difference between revisions
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2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. The follow entries will require the parameter false be set to true: | 2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. The follow entries will require the parameter false be set to true: | ||
::define("_LOG_WC_SQL_ACTIVITY",false); | |||
#::define("_LOG_WC_XMLMC_ACTIVITY",false); | #::define("_LOG_WC_XMLMC_ACTIVITY",false); | ||
#::define("_LOG_WC_XMLMC_RESPONSE",false); | #::define("_LOG_WC_XMLMC_RESPONSE",false); | ||
#::define("_LOG_WC_5005_ACTIVITY",false); | #::define("_LOG_WC_5005_ACTIVITY",false); | ||
#::define("_LOG_WC_SERVICE_ACTIVITY",false); | #::define("_LOG_WC_SERVICE_ACTIVITY",false); | ||
Revision as of 11:27, 30 January 2018
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | All Versions of Supportworks |
1.. Go to http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.
2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. The follow entries will require the parameter false be set to true:
- define("_LOG_WC_SQL_ACTIVITY",false);
- define("_LOG_WC_XMLMC_ACTIVITY",false);
- define("_LOG_WC_XMLMC_RESPONSE",false);
- define("_LOG_WC_5005_ACTIVITY",false);
- define("_LOG_WC_SERVICE_ACTIVITY",false);