View source for Maximum number of licences has been reached message

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| title=Maximum number of licences has been reached message 
| type=FAQ
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| status=Published
| version=1.1
| authors=Hornbill Support
| applicableto=Supportworks ITSM 2.x
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If you encounter this particular error message when attempting to login it is likely that all available licences have been reserved to  
one or more Service desk groups that the user is not a member of. 

Resolution : Set the reserved licence within the swgroups table to 0.  To do this carry out the following:


# Run the Interactive SQL program. (Start > Programs > Hornbill Core Services > Interactive SQL.)
# Enter the following.
#: <code>use ''sw_systemdb''; </code>
#: <code>update swgroups set reservedlicenses = '0';</code>
# Be sure to include the semi colon at the end of each statement above otherwise the command will not execute.