Windows Error Reporting

Status:	Published
Version:	1.0
Authors:	HTL QA
Applies to:	Supportworks ESP

Windows Error Reporting

Normally Supportworks runs without issues but in the unlikely event that it should crash, the support team would need to obtain some crash dumps. It is far better to have Windows Error Reporting enabled in advance so that the crash dumps are investigated for possible causes of the crash. In order to do this, set up the following registry configurations:

click on LocalDumps > New > Key > enter ServerService.exe
click on ServerService.exe > new > DWORD(32-bit) Value > enter text and hexadecimal value as shown
click on ServerService.exe > new > Expandible string Value > Enter text as shown with your path as per your Hornbill directory
click on ServerService.exe > new > DWORD(32-bit) Value > enter hexadecimal value as shown