When using Firefox, Single Sign On doesn't work

The reason why Supportworks doesn't work with Firefox, is because Firefox does not have NTLM authentication support enabled by default.

To enable NTLM authentication support for Firefox, do the following:

1.. Go to the Firefox address bar and type about:config. This takes you to the Firefox configuration editor where you can modify user preferences for Firefox.

2.. You might get a warning popup.

If you get this page, click on the I’ll be careful, I promise! button to get to the user preferences page. You can clear the Show this warning next time checkbox if you do not want this warning message to appear the next time you attempt to access the user preferences page. You should get to a page that looks similar to the following:

3.. Look for the key called network.automatic-ntlm-auth.trusted-uris. You can also type that into the filter box at the top.

4.. Double-click on network.automatic-ntlm-auth.trusted-uris. The following window should appear:

5.. Set that key’s string value to a comma-separated list of Web sites you want NTLM authentication for (So, if your Web Interface sites called web1.rajuan.com and web2.rajuan.com, use http://web1.rajuan.com,http://web2.rajuan.com).

This also works by entering the server name(s) of the server(s) that host the Web Interface site(s), as shown in the example below:

6.. Click OK to save your settings.