Difference between revisions of "Supportworks V7 Technical Requirements"

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-{{Template:Basic Cover
-|title=Supportworks V7 Technical Requirements
-|type=FAQ
-|htl=Y
-}}
-{{Template:Basic    Status
-|status=Published
-|version=1.0
-|authors=HTL
-|applicableto=All Supportworks V7 ESP versions
-}}
-=Installation Considerations – Physical / Virtual Server=
-*Supportworks can be installed on virtual or physical servers
-*The Virtualization technology used is up to you
-=Supported Operating Systems=
-===Supportworks Server===
- Microsoft Windows 2016 Server (64-bit)
- Microsoft Windows 2012 Server (64-bit) R2
- Microsoft Windows 2012 Server (64-bit)
- Microsoft Windows 2008 Server (64-bit) R2
- Microsoft Windows 2008 Server (32-bit and 64-bit)
-===Supportworks Client===
- Microsoft Windows 10
- Microsoft Windows 8
- Microsoft Windows 7
-=Separate Volume / Drive Installation=
-If your Supportworks Application is to be installed on a drive other than the C: drive
-Enable 8dot3name creation for the required drives prior to installation by running the following from the command prompt. To enable this on all drives on the server (recommended)
- fsutil 8dot3name set 0
-You can also enable the 8dot3name for a specific drive . For example, if Supportworks is to be installed on the D drive, run the following
- fsutil 8dot3name set d:0
-=Firewall Configuration=
-Your firewall must be configured to allow connections to the server on the following TCP ports:
-& 5008
-and 443
-(SMTP with or without TLS)
-(POP3) or 995 (POP3s)
-(IMAP4) or 993 (IMAP4s)
-(LDAP) or 636 (LDAPs)
-=Supported Web Browsers=
-*Internet Explorer 8.0 and above
-*Firefox 6.0 and above
-*Chrome 26.0 and above
-=Sizing Your Server – Minimum Memory and CPU Requirements=
-You will require a server with a minimum specification of
-GB RAM
-Quad Core CPU
- The same amount of disk space on your existing Supportworks plus additional 2GB for the installation files
- Supportworks will be migrated to the same drive as your existing Supportworks application server.
-If a physical server is provided, we strongly recommend RAID 5 SCSI for resilience and performance
-=Databases=
-===Maria DB===
-MariaDB is shipped as part of the Core Services that come with Supportworks ESP and is used as an embedded database.
-We pre-configure Supportworks ESP to use this embedded database for the application data
-===Microsoft SQL===
-*SQL Server 2014
-*SQL Server 2012
-*SQL Server 2008 R2
-*SQL Server 2014
-*SQL Server 2016
-*SQL Server 2017
-===If Microsoft SQL Database is Used===
-*Ensure that the client-side MSSQL components are installed on the main Supportworks server
-*Management Studio should be available on the Supportworks application server
-*Ensure that you can connect to the MSSQL database engine using SQL Server Authentication
-*Your MSSQL database administrator must be available during the migration
-=Other Requirements=
-'''Account for installation''' -
-This should have full local administrative rights on the new server
-'''System ID of new server''' -
-This can be obtained by running the utility available at
-https://public.hornbill.com/utils/SwSystemID.exe on the new server
-'''Test email credentials''' -
-Ensure access is verified via Telnet for SMTP, POP3 and IMAP protocols
-'''FTP client access''' -
-Enable FTP client access on the new server (where possible) to enable
-swift transfer of relevant files and folders required for the installation
-'''Windows updates''' -
-Ensure all windows updates are installed on the new server
-'''Download installation files from SFTP location provided''' -
-We will provide you with credentials for accessing the SFTP location

Difference between revisions of "Supportworks V7 Technical Requirements"

Latest revision as of 13:09, 6 April 2018

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