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- 14:16, 10 July 2015 diff hist +2 APPS:Business Process Manager
- 14:16, 10 July 2015 diff hist +3 APPS:Request Related Features
- 14:16, 10 July 2015 diff hist +58 N APPS:Incident Management Created page with "* Call Routing on Logging"
- 14:16, 10 July 2015 diff hist +5 APPS:Quick Questions
- 14:16, 10 July 2015 diff hist -58 Incident Management Blanked the page current
- 14:15, 10 July 2015 diff hist +346 N APPS:Request Related Features Created page with "How do I set the number of days before specific call types are closed [[APPS:How do I control t..."
- 14:15, 10 July 2015 diff hist +5 APPS:Quick Questions
- 14:15, 10 July 2015 diff hist -346 Request Related Features Blanked the page current
- 14:15, 10 July 2015 diff hist +72 N APPS:Business Process Manager Created page with "How do I enable the BPM Utility"
- 14:14, 10 July 2015 diff hist +5 APPS:Quick Questions
- 14:14, 10 July 2015 diff hist -72 Business Process Manager Blanked the page current
- 14:12, 10 July 2015 diff hist +691 N APPS:How do I enable the BPM Utility Created page with "== How do I enable the BPM Utility == The BPM Utility is used to import and export Business Process definitions so that they can be move from one instance of Supportworks to ..."
- 14:11, 10 July 2015 diff hist +671 N APPS:How do I control the options in the Action Source and Action Type fields when updating a call Created page with "== How do I control the options in the Action Source and Action Type fields when updating a call == The options in the Action Source and Action Type fields in the Call Update..."
- 14:11, 10 July 2015 diff hist +1,039 N APPS:How do I set the number of days before specific call types are closed Created page with "== How do I set the number of days before specific call types are closed == Within the Supportworks Platform, there is a feature which will close calls which have been resolv..."
- 14:10, 10 July 2015 diff hist +551 N APPS:Call Routing on Logging Created page with "== Call Routing on Logging == In order to move an Incident on logging to a particular group or analyst you would need to carry out the following: 1..Go to File > Manage set..."
- 14:10, 10 July 2015 diff hist +29 Incident Management
- 14:10, 10 July 2015 diff hist +10 Request Related Features
- 14:09, 10 July 2015 diff hist +5 Business Process Manager
- 14:09, 10 July 2015 diff hist -520 Call Routing on Logging Blanked the page current
- 14:08, 10 July 2015 diff hist -671 How do I control the options in the Action Source and Action Type fields when updating a call →How do I control the options in the Action Source and Action Type fields when updating a call current
- 14:08, 10 July 2015 diff hist -1,039 How do I set the number of days before specific call types are closed →How do I set the number of days before specific call types are closed current
- 14:07, 10 July 2015 diff hist -691 How do I enable the BPM Utility →How do I enable the BPM Utility current
- 14:06, 10 July 2015 diff hist -15 APPS:Quick Questions
- 14:06, 10 July 2015 diff hist +15 APPS:Quick Questions
- 10:29, 10 July 2015 diff hist +671 N How do I control the options in the Action Source and Action Type fields when updating a call Created page with "== How do I control the options in the Action Source and Action Type fields when updating a call == The options in the Action Source and Action Type fields in the Call Update..."
- 10:24, 10 July 2015 diff hist +193 Request Related Features
- 10:19, 10 July 2015 diff hist +1,039 N How do I set the number of days before specific call types are closed Created page with "== How do I set the number of days before specific call types are closed == Within the Supportworks Platform, there is a feature which will close calls which have been resolv..."
- 10:10, 10 July 2015 diff hist +143 N Request Related Features Created page with "How do I set the number of days before specific call types are closed"
- 10:08, 10 July 2015 diff hist +58 APPS:Quick Questions
- 10:07, 10 July 2015 diff hist +691 N How do I enable the BPM Utility Created page with "== How do I enable the BPM Utility == The BPM Utility is used to import and export Business Process definitions so that they can be move from one instance of Supportworks to ..."
- 10:00, 10 July 2015 diff hist +67 N Business Process Manager Created page with "How do I enable the BPM Utility"
- 09:58, 10 July 2015 diff hist +57 N APPS:Quick Questions Created page with "* Business Process Manager"
- 12:49, 16 June 2015 diff hist +3,680 N FAQ:Configure AutoResponder to Log an ITSM call Created page with "== Configure AutoResponder to Log an ITSM call == ITSM Version: 3.6.1 It is possible to create an AutoResponder rule which will log a new ITSM call when an email is sent to..."
- 12:35, 16 June 2015 diff hist +111 APPS:Frequently Asked Questions
- 11:59, 16 June 2015 diff hist +3,124 N APPS:What is an Application Created page with "== What is an Application == At a high level, the Application provides the main set of features which are experiences by a user, where a user can be either an Analyst or a C..."
- 11:09, 16 June 2015 diff hist +57 Main Page