Difference between revisions of "Searching for Change Proposals"

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Latest revision as of 14:52, 31 August 2018

Status: Published
Version: 1.0
Authors: Hornbill Support
Applies to: Supportworks ITSM x.x

Under the Search for Requests Supportworks does not retrieve any search results for Change Proposals, however using other methods for searching does retrieve calls.

Below is a screenshot showing the Filters option for Search for Requests. Please go to the Administration > Edit current data dictionary > global parameters > views > Search For Requests and under Filters add 'Change Proposal' as a call class you wish to search on.