Difference between revisions of "SMTP authentication failure 504 5.7.4 Unrecognized authentication type"
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| − | This error comes about if the | + | This error comes about if the Supportworks is unable to connect to the SMTP server because for some reason Login using a username and password is disabled. |
| − | + | Check that the Exchange server has LOGIN enabled. Thereafter, go to Supportworks server configuration > system mailboxes > double click helpdesk mailbox > services > SMTP connector and ensure there is a username and password. If these two options do not work contact your Exchange Administrator. | |
Latest revision as of 14:28, 2 July 2018
| Status: | Published |
|---|---|
| Version: | 1.0 |
| Authors: | HTL |
| Applies to: | Supportworks ESP |
SMTP Authentication Failure 504 5.7.4 Unrecognized Authentication type
Normally upgrading to Supportworks ESP 7.6.2 is a smooth process but should you find that you are unable to send emails out, and check the SwInternetMC log and it says:
504 5.7.4 Unrecognized authentication type Failed to login using LOGIN method Failed to connect to SMTP server
This error comes about if the Supportworks is unable to connect to the SMTP server because for some reason Login using a username and password is disabled. Check that the Exchange server has LOGIN enabled. Thereafter, go to Supportworks server configuration > system mailboxes > double click helpdesk mailbox > services > SMTP connector and ensure there is a username and password. If these two options do not work contact your Exchange Administrator.