Resetting the Unread Email Count for a Mailbox

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Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: Supportworks ESP 7X and above.

If you find that the unread email count for a shared mailbox is displaying incorrect values, this can be reset by carrying out the following:


1..Go to: 

 http://<servername>/sw/webclient/diagnose.php and forward the Diagnostic Report.

2.. In order to turn on logging for the webclient, the file <drive:>\Program Files\Hornbill\Supportworks Server\html\webclient\php\_wcconfig.php, will need to be edited. The follow entries will require the parameter false be set to true.

define("_LOG_WC_SQL_ACTIVITY",false); define("_LOG_WC_XMLMC_ACTIVITY",false); define("_LOG_WC_XMLMC_RESPONSE",false); define("_LOG_WC_5005_ACTIVITY",false); define("_LOG_WC_SERVICE_ACTIVITY",false);

3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.

This happens due to a corrupt email in the system which could not be retrieved.

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