Resetting the Unread Email Count for a Mailbox

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Revision as of 16:02, 23 January 2018 by Deenc (talk | contribs)
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Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: Supportworks ESP 7X and above.

If you find that the unread email count for a shared mailbox is displaying incorrect values, this can be reset by carrying out the following:


1..Edit the following file.

C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder)

2.. Set the following value to 1.

<InitFolderUnreadCounts value="1" />

3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.

This happens due to a corrupt email in the system which could not be retrieved.