On Hold Notifications
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| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | All Versions of Supportworks |
On Hold Notifications
From the Help menu in the client choose Supportworks Help and search for 'On Hold notifications'. You could probably do the following to disable it although I would recommend going through the documentation:
1..From Administration - Manage Service Level Agreements there is an 'On Hold Notifications' tab. Remove any notifications from here. 2..From File - Manage Settings - General Settings select the System Settings tab. 3..Find the NOTIFICATION.ON_HOLD setting and set this to false.