NextCallRef error on Server Service startup

You may find that the Supportworks Server service is unable to start and the following error is displayed in the swserver logs.

[ERROR]:[5972] Invalid callref: an entry in opencall is greater than nextcallref!

To resolve this issue then you will need to go into your SQL database and run the below query on the Supportworks database:

select MAX(callref) from opencall

This will give you a list of the call references in the system, please make a note of the highest call reference number.

Then go onto the Supportworks Server, Start > All Programs > Hornbill Core Services > Interactive SQL and enter the the following, replacing the "####" with the callref value returned above:

use sw_systemdb; [RETURN]

update system_counters set count = #### where name = 'nextcallreference'; [RETURN]