Managing Named Licenses

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Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: Supportworks ESP Version 7.4.0 upwards

If the admin account has already been allocated a named license, the steps below show how to add users as named users:

Log in to a Windows client > Administration > Managed Named License allocations > Here you can add/remove the named users.

If no accounts have been assigned as named users, the following needs to be done on the Supportworks server:

Open Interactive SQL (Start - All Programs - Hornbill Core Services - Interactive SQL)
Type the following command
use sw_systemdb; (Press Enter from Keyboard)
Insert into swwebusers values('Admin', 'Administrator');

Once you done the above, then you can then add the named licence as per instruction 1.