Difference between revisions of "Managing Named Licenses"
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(Created page with "{{Template:Basic Cover | title=Managing Named Licenses | type=FAQ }} {{Template:Basic Status | status=Published | version=1.1 | authors=Hornbill Support | applicableto=Suppo...") |
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Revision as of 16:16, 3 November 2017
| Status: | Published |
|---|---|
| Version: | 1.1 |
| Authors: | Hornbill Support |
| Applies to: | Supportworks ESP Version 7.4.0 upwards |
1. If the admin account has already been allocated a named license, the steps below show how to add users as named users:
Log in to a Windows client > Administration > Managed Named License allocations > Here you can add/remove the named users.
2. If no accounts have been assigned as named users, the following needs to be done on the Supportworks server:
Open Interactive SQL (Start - All Programs - Hornbill Core Services - Interactive SQL) Type the following command
use sw_systemdb; (Press Enter from Keyboard) Insert into swwebusers values('Admin', 'Administrator');
Once you done the above, then you can then add the named licence as per instruction 1.