Difference between revisions of "Managing Named Licenses"

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{{Template:Basic Cover
 
| title=Managing Named Licenses
 
| type=FAQ
 
}}
 
 
{{Template:Basic Status
 
| status=Published
 
| version=1.1
 
| authors=Hornbill Support
 
| applicableto=Supportworks ESP Version 7.4.0 upwards
 
}}
 
 
  
 
If the admin account has already been allocated a named license, the steps below show how to add users as named users:
 
If the admin account has already been allocated a named license, the steps below show how to add users as named users:

Latest revision as of 16:26, 3 July 2018

If the admin account has already been allocated a named license, the steps below show how to add users as named users:


Log in to a Windows client > Administration > Managed Named License allocations > Here you can add/remove the named users.


If no accounts have been assigned as named users, the following needs to be done on the Supportworks server:

Open Interactive SQL (Start - All Programs - Hornbill Core Services - Interactive SQL)
Type the following command
use sw_systemdb; (Press Enter from Keyboard)
Insert into swwebusers values('Admin', 'Administrator');

Once you done the above, then you can then add the named licence as per instruction 1.