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Release Notification - Historic Notifications
Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3
We are delighted to announce the General Availability of both Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3. These are maintenance releases, although Supportworks ESP v8.2.1 also provides the option to forward or reply to emails which are stored as call attachments.
Supportworks ESP v8.2.1 Release Notes
ITSM Enterprise v4.2.3 Release Notes
Please contact your Relationship Manager at [email protected] to request these releases. For customers on respective platform and application versions before v8.0 and v4.0, please contact your Relationship Manager at [email protected] for details of the migration path to take advantage of the expanding set of features.
27/07/2018
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Where to Start?
Use these links to start your evaluation or to take the first steps in using your new Supportworks installation.
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Applications
Use these links to learn about applications available on Supportworks.
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Enterprise Server Platform
Use these links to help Configure / Administrate Supportworks to make the most of its features and integration abilities.
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Core Services
Use these links to understand and administrate the Web and Database Services
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If you would like to see more information about Hornbill or our products please visit:
If you would like to see more information about Hornbill or our products please visit: