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'''Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0'''
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'''Core Services v7.0.2'''
  
I am delighted to announce the General Availability of Supportworks ESP v8.3.0 and ITSM Enterprise v4.4.0.  
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I am delighted to announce the General Availability of Core Service v7.0.2.  
  
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This maintenance release provides security enhancements to the major components and fixes faults identified within Core Services 6.1.0 and 7.0.1 uninstallers that cause the upgrade process to fail.
  
Along with a significant set of defect fixes, the '''Supportworks ESP v8.3.0''' release focuses on security and performance improvements which provide a sound platform for your Service Desk. The release also contains many updated components to enhance the longevity of Supportworks ESP by enabling support for future Windows Operating Systems.
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Please visit the download section on the Customer Community Portal to review the Release Notes and download Core Services v7.0.2.
 
 
 
 
The '''ITSM Enterprise v4.4.0''' release contains several features to further enhance the flexibility of the application to meet the demands of your Service Desk including layout control within the Supportworks Today page, Authorisation reminders within Business Processes and shopping cart features in the Customer Portal (SelfService).
 
 
 
 
 
For full details of what is included in these respective releases please refer to their respective release notes on:
 
 
 
[https://success.support-works.com/#docviewer?doc=Supportworks-ESP/Version-8.3.0/Release-Notes <span style="color:green; font-size:125%">Supportworks ESP v8.3.0 Release Notes</span>]<br>
 
 
 
[https://success.support-works.com/#docviewer?doc=Supportworks-ITSM-Enterprise/Version-4.4.0/Release-Notes <span style="color:green; font-size:125%">ITSM Enterprise v4.4.0 Release Notes</span>]<br>
 
  
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[https://success.support-works.com/#support/downloads<span style="color:green; font-size:125%">Community Portal Download Section</span>]
  
 
If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [mailto:[email protected] <span style="color:blue;">[email protected]</span>].
 
If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [mailto:[email protected] <span style="color:blue;">[email protected]</span>].
  
21/07/2020
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22/03/2022
  
 
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* [[Glossary_of_Terms|Glossary of Terms]]  
 
* [[Glossary_of_Terms|Glossary of Terms]]  
 
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Use these links to start your evaluation or to take the first steps in using your new Supportworks installation.
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Use these links to start your evaluation or take the first steps in using your new Supportworks installation.
  
 
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Latest revision as of 11:22, 30 May 2022

  Release Notification   - Historic Notifications

Core Services v7.0.2

I am delighted to announce the General Availability of Core Service v7.0.2.

This maintenance release provides security enhancements to the major components and fixes faults identified within Core Services 6.1.0 and 7.0.1 uninstallers that cause the upgrade process to fail.

Please visit the download section on the Customer Community Portal to review the Release Notes and download Core Services v7.0.2.

Community Portal Download Section

If you wish to explore your opportunities with the Supportworks suite of products, please contact your Relationship Manager at [email protected].

22/03/2022

Supportworks

Where to Start?


Use these links to start your evaluation or take the first steps in using your new Supportworks installation.

Application

Applications


Use these links to learn about applications available on Supportworks.

Platform

Enterprise Server Platform


Use these links to help Configure / Administrate Supportworks to make the most of its features and integration abilities.

CoreServices

Core Services


Use these links to understand and administrate the Web and Database Services



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